Branch Banking - Leader

Flagstar Bank•Richmond Heights, OH

1d•$59,085 - $99,485•Onsite

About The Position

A Branch Banking Leader coaches a high-performing branch team to meet and exceed performance targets through teaching, training, and modeling sales behaviors while ensuring operational excellence. The role focuses on coaching sales, revenue growth, operational integrity, successful sales and client experience behaviors, and high-level client service. The leader drives growth in primary client relationships and financial performance, supports business development and sales initiatives, develops branch employees, and fosters an exceptional client experience. The role also promotes disciplined risk management, ensures compliance with applicable bank policies and regulations, and may perform special projects and other duties as required.

Requirements

High school diploma or equivalent (GED, HiSET, TASC, or foreign equivalent).
At least 6 years of overall branch sales experience.
At least 2 years of experience in a leadership role.
Ability to create diverse and cohesive teams.
Skills in education, coaching, and mentoring.
Ability to prioritize competing demands.
Drive for results and profit discipline.
Ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and cross-functional insights.
Ability to build trusted client relationships by identifying needs and delivering tailored solutions.
Ability to foster a positive work culture and productive work environment.
No unusual physical exertion is involved.

Nice To Haves

Undergraduate degree (four years or equivalent).

Responsibilities

Drive market growth of primary client relationships and achieve financial performance targets for deposits, loans, and non-interest income.
Identify and deliver appropriate client introductions to team members to support growth targets and sales initiatives.
Use independent judgment and discretion to make sound financial decisions.
Create and execute business development activities and support partner-produced sales and branch initiatives.
Train, develop, and coach branch teams on the mission and effective client engagement to achieve targets.
Foster an effective environment for branch teams and clients.
Perform talent management functions, which may include hiring, performance evaluations, staff development and training, disciplinary actions, and succession planning.
Ensure staff comply with applicable compliance requirements.
Deliver client engagement and education using available tools and systems.
Promote a culture focused on exceptional client experience and the organization’s mission and purpose.
Analyze and resolve problems related to branch operations and client satisfaction.
Promote disciplined risk management and help teams identify and mitigate reputational, regulatory, employee, and client risks.
Ensure team awareness, understanding, and adherence to applicable bank policies and regulations.
Meet operational excellence standards.
Perform special projects and additional duties and responsibilities as required.
Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.