Branch Banking Assistant Leader

Flagstar Bank•Staten Island, NY

About The Position

The Branch Banking Assistant Leader drives branch revenue growth, operational integrity, and excellence in client experience, with a focus on reputational success in the community. The role supports the Branch Banking Leader in achieving financial performance targets, developing the team, delivering effective client engagement, and maintaining compliance and operational standards. The position supports talent management activities, including employment, performance evaluations, staff development and training, disciplinary actions, succession planning, and ensuring staff compliance with applicable requirements. It also involves special projects and additional duties as assigned, completing required compliance training, and adhering to applicable federal, state, and local laws and regulations.

Requirements

High school diploma, high school equivalency (GED, HiSET, or TASC), or foreign equivalent.
At least 2 years of branch sales experience.
Experience with a variety of banking products.
Experience with banking risk management.
Demonstrated ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and cross-functional insights.
Ability to align relationship-building efforts with enterprise goals and support performance and strategic results.
Ability to build trusted internal or external client relationships by identifying needs and delivering tailored solutions.
Ability to foster a positive work culture and productive work environment.
Ability to perform work involving a moderate degree of physical exertion and stamina, such as standing, sitting, walking, driving, or infrequent lifting.

Nice To Haves

Undergraduate degree (4 years or equivalent), or equivalent experience.
At least 4 years of branch banking and/or financial institution sales experience.
Experience in a leadership role.
Competencies in creating diverse and cohesive teams; education, coaching, and teaching; creating followership; objectively evaluating talent; and creating accountability.

Responsibilities

Drive market growth of primary client relationships and achieve financial performance growth targets for deposits, loans, and non-interest income.
Identify and deliver appropriate client introductions to team members to support growth targets and sales initiatives.
Support coaching, development, and mentorship of team members.
Support execution of partner-produced sales and marketing initiatives.
Reinforce training, development, and coaching for branch teams on the organization’s mission and effective engagement with communities and customers.
Assist the Branch Banking Leader with talent management, including employment, performance evaluations, staff development and training, disciplinary actions, and succession planning.
Deliver client engagement and education using available tools and systems.
Foster a culture focused on exceptional client experience and the organization’s mission and purpose.
Help team members understand and follow bank policies and regulations to identify and mitigate reputational, regulatory, employee, and client risks.
Meet operational excellence standards.
Ensure staff comply with compliance requirements.
Perform special projects and additional duties and responsibilities as assigned.
Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.