Branch Banking Assistant Leader

Flagstar Bank•New York, NY

5d•$21 - $36

About The Position

The Branch Banking Assistant Leader drives branch revenue growth, operational integrity, and client experience excellence, with a focus on reputational success in the community. The role supports market growth of primary client relationships and achievement of financial performance targets, including deposits, loans, and non-interest income. It also supports team coaching and development, execution of sales and marketing initiatives, client engagement, risk management, and talent management. The position requires adherence to applicable bank policies, regulations, and compliance requirements, as well as completion of required compliance training.

Requirements

High school diploma or equivalent, including GED, HiSET, TASC, or foreign equivalent.
At least 2 years of branch sales experience.
Experience with a variety of banking products.
Experience with banking risk management.
Ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and cross-functional insights.
Ability to build trusted client relationships by identifying needs and delivering tailored solutions.
Ability to foster or support a positive work culture and productive work environment.

Nice To Haves

Undergraduate degree (4 years or equivalent), or equivalent experience.
At least 4 years of branch banking and/or financial institution sales experience.
Experience in a leadership role.
Competencies in creating diverse and cohesive teams, coaching and teaching, creating followership and accountability, and objectively evaluating talent.

Responsibilities

Drive market growth of primary client relationships and achieve financial performance targets for deposits, loans, and non-interest income.
Identify and deliver appropriate client introductions to team members to support growth targets and sales initiatives.
Support the coaching, development, and mentorship of team members.
Support execution of partner-produced sales and marketing initiatives.
Reinforce training, development, and coaching for branch teams on the bank’s mission and on engaging with communities and customers to meet performance targets.
Assist the Branch Banking Leader with employment, performance evaluations, staff development and training, disciplinary actions, succession planning, and ensuring staff compliance.
Deliver client engagement and education using available tools and systems.
Foster a culture focused on exceptional client experience and the bank’s mission and purpose.
Identify and mitigate reputational, regulatory, employee, and client risks by helping team members understand and follow applicable policies and regulations.
Meet operational excellence standards.
Perform special projects and additional duties and responsibilities as required.
Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.