Branch Banking Leader

Flagstar Bank • Staten Island, NY

17h

About The Position

The Branch Banking Leader coaches a high-performing branch team to meet and exceed performance targets through teaching, training, and modeling sales behaviors while ensuring operational excellence. The role focuses on sales, revenue growth, operational integrity, successful sales and client experience behaviors, and delivering a high level of client service.

The leader drives growth in primary client relationships and branch financial performance, including deposits, loans, and non-interest income. They support business development and partner-produced sales, develop and coach branch employees, and foster an environment focused on strong team performance and exceptional client experiences. The role also promotes disciplined risk management, ensures adherence to bank policies and regulations, and addresses issues involving branch operations and client satisfaction. The position is located in Staten Island, New York.

Requirements

• High school diploma or equivalent, including GED, HiSET, TASC, or foreign equivalent.
• At least 6 years of overall branch sales experience.
• At least 2 years of experience in a leadership role.
• Demonstrated ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and use of cross-functional insights.
• Ability to align relationship-building with enterprise goals and deliver tailored solutions that enhance client experience.
• Ability to foster a positive work culture and productive work environment.

Nice To Haves

• Undergraduate degree (4 years or equivalent).
• Competencies in creating diverse and cohesive teams; education, coaching, and mentoring; prioritizing competing demands; driving for results; and profit discipline.

Responsibilities

• Drive market growth of primary client relationships and achieve financial performance growth targets for deposits, loans, and non-interest income.
• Identify and deliver appropriate client introductions to team members to support growth targets and sales initiatives.
• Use independent judgment and discretion to make sound financial decisions.
• Create and execute business development activities and support partner-produced sales and branch initiatives.
• Train, develop, and coach branch teams on the mission and effective client engagement to achieve targets.
• Foster an effective environment for branch teams and clients.
• Manage talent functions, including hiring, performance evaluations, staff development and training, disciplinary actions, succession planning, and staff compliance.
• Deliver client engagement and education using available tools and systems.
• Promote a culture focused on exceptional client experience and the organization’s mission and purpose.
• Analyze and resolve problems related to branch operations and client satisfaction.
• Promote disciplined risk management and help teams identify and mitigate reputational, regulatory, employee, and client risks.
• Ensure team awareness of and adherence to applicable bank policies and regulations, and meet operational excellence standards.
• Perform special projects and additional duties and responsibilities as assigned.
• Adhere to regulatory and compliance policies and standards, complete required compliance training, and comply with applicable federal, state, and local laws and regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Comprehensive leave program
• Variable incentives, bonuses, commissions, or other awards may be included in total compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED