Branch Banking - Leader

Flagstar Bank•Mesa, AZ

2d•$59,085 - $99,485

About The Position

A Branch Banking Leader coaches a high-performing branch team to meet and exceed performance targets by teaching, training, and modeling sales behaviors while ensuring operational excellence. The role focuses on sales coaching, revenue growth, operational integrity, successful sales and client experience behaviors, and delivering high-level client service. The Leader drives growth in primary client relationships and financial performance across deposits, loans, and non-interest income. The role supports business development and branch initiatives, trains and develops branch teams, manages talent functions, promotes exceptional client experiences, resolves branch-operation and client-satisfaction issues, and fosters disciplined risk management. The position also performs special projects and additional duties as required, and adheres to applicable compliance requirements, policies, laws, and regulations.

Requirements

High school diploma or equivalent (GED, HiSET, TASC, or foreign equivalent).
At least 6 years of overall branch sales experience.
At least 2 years in a leadership role.
Competencies include creating diverse and cohesive teams; education, coaching, and mentoring; prioritizing competing demands; driving results; and profit discipline.
Ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and use of cross-functional insights.
Ability to build trusted internal or external client relationships by identifying needs and providing tailored solutions.
Ability to foster a positive work culture and productive work environment.

Nice To Haves

Undergraduate degree (4 years or equivalent).

Responsibilities

Drive market growth of primary client relationships and achieve financial performance targets for deposits, loans, and non-interest income.
Identify and deliver appropriate client introductions to team members to support growth targets and sales initiatives.
Use independent judgment and discretion to make sound financial decisions.
Create and execute business development efforts and support partner-produced sales and branch initiatives.
Train, develop, and coach branch teams on the mission and effective client engagement to achieve targets.
Foster an effective environment for branch teams and clients.
Perform talent management functions, including employment, performance evaluations, staff development and training, disciplinary actions, succession planning, and ensuring staff compliance.
Deliver client engagement and education using available tools and systems.
Promote a culture of exceptional client experience and commitment to the organization's mission and purpose.
Analyze and resolve problems related to branch operations and client satisfaction.
Promote disciplined risk management and help teams identify and mitigate reputational, regulatory, employee, and client risks.
Ensure team awareness of and adherence to applicable bank policies and regulations, and meet operational excellence standards.
Complete special projects and additional duties and responsibilities as required.
Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.