Branch Banking Leader

Flagstar Bank•Wyandanch, NY

10d•$59,085 - $99,485

About The Position

The Branch Banking Leader coaches and develops a high-performing branch team to meet and exceed performance targets through training, modeling sales behaviors, and ensuring operational excellence. The role focuses on sales coaching, revenue growth, operational integrity, successful sales and client experience behaviors, and delivering a high level of client service. The leader drives growth in primary client relationships and financial performance, including deposits, loans, and non-interest income, while supporting business development, sales initiatives, and partner-produced sales. The role also oversees team talent management, client engagement, problem resolution, risk management, and compliance with applicable policies, regulations, and laws. The position performs special projects and additional duties as required, adheres to regulatory and compliance standards, and completes required compliance training. No unusual physical exertion is involved.

Requirements

High school diploma or high school equivalency (GED, HiSET, TASC), or foreign equivalent.
At least 6 years of overall branch sales experience.
At least 2 years of experience in a leadership role.
Competencies include creating a diverse and cohesive team; education, coaching, and mentoring; prioritizing competing demands; driving for results; and profit discipline.
Ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and use of cross-functional insights.
Ability to build trusted internal or external client relationships by identifying needs and delivering tailored solutions.
Ability to foster or support a positive work culture and productive work environment.

Nice To Haves

Undergraduate degree (4 years or equivalent).

Responsibilities

Drive market growth of primary client relationships and achieve financial performance targets for deposits, loans, and non-interest income.
Identify and deliver appropriate client introductions to team members to support growth targets and sales initiatives.
Use independent judgment and discretion to make sound financial decisions.
Create and execute business development activities and support partner-produced sales and branch initiatives.
Train, develop, and coach branch teams on the mission and effective client engagement to meet targets.
Foster an appropriate environment for branch teams and clients.
Manage talent functions, which may include employment, performance evaluations, staff development and training, disciplinary actions, succession planning, and ensuring staff compliance.
Deliver client engagement and education using available tools and systems.
Promote a culture focused on exceptional client experience and the organization's mission and purpose.
Analyze and resolve problems related to branch operations and client satisfaction.
Promote disciplined risk management and help teams identify and mitigate reputational, regulatory, employee, and client risks.
Ensure team awareness of, understanding of, and adherence to applicable bank policies and regulations.
Meet operational excellence standards.
Perform special projects and additional duties and responsibilities as required.
Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.