Branch Banking Leader

Flagstar Bank•Rochester Hills, MI

3d•$59,085 - $99,485

About The Position

The Branch Banking Leader coaches and develops a high-performing branch team to meet or exceed performance targets through training, modeling sales behaviors, and maintaining operational excellence. The role focuses on sales, revenue growth, operational integrity, successful sales behaviors, and a high level of client service and experience. The leader drives growth in primary client relationships and branch financial performance, including deposits, loans, and non-interest income. They support business development and sales initiatives, provide team coaching, and help create an effective environment for both teammates and clients. The role also promotes client engagement and education, resolves operational and client satisfaction issues, and fosters disciplined risk management and compliance with applicable policies, regulations, and laws. The position may include talent management responsibilities such as hiring, performance evaluations, staff development and training, disciplinary actions, succession planning, and ensuring staff meet compliance requirements. Additional duties and special projects may be assigned.

Requirements

High school diploma, high school equivalency (GED, HiSET, or TASC), or foreign equivalent.
At least 6 years of overall branch sales experience.
At least 2 years in a leadership role.
Demonstrated ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and cross-functional insights.
Ability to build trusted internal or external client relationships by identifying needs and delivering tailored solutions.
Ability to foster or support a positive work culture and productive environment.

Nice To Haves

Undergraduate degree (4 years or equivalent).
Competencies in creating a diverse and cohesive team; education, coaching, and mentoring; prioritizing competing demands; driving results; and profit discipline.

Responsibilities

Drive growth in primary client relationships and achieve financial performance targets for deposits, loans, and non-interest income.
Identify and deliver appropriate client introductions to team members to support growth targets and sales initiatives.
Use independent judgment and discretion to make sound financial decisions.
Create and execute business development activities and support partner-produced sales and branch initiatives.
Train, develop, and coach branch teams on the mission and effective client engagement to achieve targets.
Foster a productive environment for branch teams and clients.
Manage or support talent functions, including employment, performance evaluations, staff development and training, disciplinary actions, succession planning, and compliance.
Deliver client engagement and education using available tools and systems.
Promote an exceptional client experience aligned with the organization’s mission and purpose.
Analyze and resolve problems related to branch operations and client satisfaction.
Promote disciplined risk management and help teams identify and mitigate reputational, regulatory, employee, and client risks.
Ensure team awareness of and adherence to applicable bank policies and regulations, and meet operational excellence standards.
Complete special projects and other assigned duties.
Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.