Branch Banking - Leader

Flagstar Bank•Mesa, AZ

8d•Onsite

About The Position

The Branch Banking Leader coaches a high-performing branch team to meet and exceed performance targets through teaching, training, and modeling sales behaviors while ensuring operational excellence. The role focuses on sales coaching, revenue growth, operational integrity, successful sales and client experience behaviors, and delivering a high level of client service. The leader drives growth in primary client relationships and financial performance, including deposits, loans, and non-interest income. They develop and execute business development activities, support partner-produced sales and branch initiatives, and provide team training, development, and coaching. The role also supports talent management, client engagement and education, problem resolution, disciplined risk management, and compliance with bank policies, regulations, and applicable laws. The position is based in Mesa, Arizona. Flagstar offers access to medical, dental, vision, life, and disability insurance and a comprehensive leave program. The posted pay range is $59,085 to $99,485; actual starting base pay depends on location, experience, and other permitted factors, and total compensation may include variable incentives, bonuses, commissions, or other awards.

Requirements

High school diploma or equivalent (GED, HiSET, TASC, or foreign equivalent).
At least 6 years of overall branch sales experience.
At least 2 years in a leadership role.
Strong ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and cross-functional insights.
Ability to align relationship-building efforts with enterprise goals to support performance and strategic results.
Ability to build trusted client relationships by identifying needs and delivering tailored solutions.
Ability to foster a positive work culture and productive environment.

Nice To Haves

Undergraduate degree (4 years or equivalent).
Competencies include creating a diverse and cohesive team; education, coaching, and mentoring; prioritizing competing demands; driving results; and profit discipline.

Responsibilities

Drive market growth of primary client relationships and achieve financial performance targets for deposits, loans, and non-interest income.
Identify and deliver appropriate client introductions to team members to support growth targets and successful sales initiatives.
Use independent judgment and discretion to make sound financial decisions.
Create and execute business development activities and support partner-produced sales and branch initiatives.
Train, develop, and coach branch teams on the mission and effective client engagement to achieve targets.
Foster a positive environment for branch teams and clients.
Manage talent functions, including employment, performance evaluations, staff development and training, disciplinary actions, succession planning, and compliance.
Deliver client engagement and education using available tools and systems.
Promote an exceptional client experience and commitment to the organization’s mission and purpose.
Analyze and resolve problems related to branch operations and client satisfaction.
Foster disciplined risk management and help teams identify and mitigate reputational, regulatory, employee, and client risks.
Ensure team awareness of, understanding of, and adherence to applicable bank policies and regulations.
Meet operational excellence standards and make decisions using independent judgment and discretion.
Perform special projects and additional duties and responsibilities as required.
Adhere to regulatory and compliance policies and standards, complete required compliance training, and comply with applicable federal, state, and local laws and regulations.