Branch Banking Leader

Flagstar Bank•Rochester Hills, MI

About The Position

The Branch Banking Leader coaches a high-performing branch team to meet and exceed performance targets by teaching, training, and modeling sales behaviors while ensuring operational excellence. The role emphasizes sales coaching, revenue growth, operational integrity, successful sales and client experience behaviors, and high-level client service. The leader drives growth in primary client relationships and financial performance, supports business development and sales initiatives, develops branch employees, and promotes an exceptional client experience. The role also oversees disciplined risk management and compliance with bank policies, regulations, and applicable laws.

Requirements

High school diploma or equivalent (GED, HiSET, TASC, or foreign equivalent).
At least 6 years of overall branch sales experience.
At least 2 years of experience in a leadership role.
Ability to create diverse and cohesive teams.
Education, coaching, and mentoring skills.
Ability to prioritize competing demands and drive results.
Profit discipline.
Ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and cross-functional insights.
Ability to build trusted client relationships, identify needs, and deliver tailored solutions.
Ability to support a positive work culture and productive work environment.

Nice To Haves

Undergraduate degree (4 years or equivalent).

Responsibilities

Drive market growth of primary client relationships and achieve financial performance targets for deposits, loans, and non-interest income.
Identify and deliver appropriate client introductions to team members to support growth targets and sales initiatives.
Use independent judgment and discretion to make sound financial decisions.
Create and execute business-development activities and support partner-produced sales and branch initiatives.
Train, develop, and coach branch teams on the bank’s mission and effective client engagement to achieve targets.
Foster an effective environment for branch teams and clients.
Manage talent functions, which may include employment, performance evaluations, staff development and training, disciplinary actions, succession planning, and ensuring staff compliance.
Engage and educate clients using available tools and systems, and foster a culture focused on exceptional client experience and the bank’s mission and purpose.
Analyze and resolve problems related to branch operations and client satisfaction.
Promote disciplined risk management and help teams identify and mitigate reputational, regulatory, employee, and client risks.
Ensure team awareness of, understanding of, and adherence to applicable bank policies and regulations; meet operational excellence standards.
Perform special projects and additional duties and responsibilities as assigned.
Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.