Branch Banking Leader

Flagstar Bank•New York, NY

4d•$59,085 - $99,485

About The Position

A Branch Banking Leader coaches a high-performing branch team to meet and exceed performance targets by teaching, training, and modeling sales behaviors while ensuring operational excellence. The role focuses on coaching sales, revenue growth, and operational integrity, with an emphasis on successful sales behaviors, client experience, and high-level client service. The leader drives growth in primary client relationships and financial performance, including deposits, loans, and non-interest income. They support business development and sales initiatives, coach and develop branch employees, foster an exceptional client experience, and promote disciplined risk management and regulatory compliance. The role also involves analyzing and resolving branch-operation and client-satisfaction issues and may include talent-management responsibilities. The position requires at least six years of overall branch sales experience and two or more years in a leadership role. A high school diploma or equivalent is required; an undergraduate degree is preferred. The stated pay range is $59,085 to $99,485. Flagstar offers access to medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

Requirements

High school diploma, high school equivalency (GED, HiSET, or TASC), or foreign equivalent.
At least 6 years of overall branch sales experience.
At least 2 years in a leadership role.
Competencies include creating diverse and cohesive teams; education, coaching, and mentoring; prioritizing competing demands; driving results; and profit discipline.
Ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and cross-functional insights.
Ability to build trusted internal or external client relationships by identifying needs and delivering tailored solutions.
Ability to foster or support a positive work culture and productive work environment.

Nice To Haves

Undergraduate degree (4 years or equivalent).

Responsibilities

Drive market growth in primary client relationships and achieve financial performance targets for deposits, loans, and non-interest income.
Identify and provide appropriate client introductions to team members to support growth targets and sales initiatives.
Use independent judgment and discretion to make sound financial decisions.
Create and execute business-development activities and support partner-produced sales and branch initiatives.
Train, develop, and coach branch teams on the organization’s mission and effective client engagement to achieve targets.
Foster an effective environment for branch teams and clients.
Perform talent-management functions as applicable, including hiring, performance evaluations, staff development and training, disciplinary actions, succession planning, and ensuring staff compliance.
Deliver client engagement and education using available tools and systems.
Promote an exceptional client experience aligned with the organization’s mission and purpose.
Analyze and resolve problems related to branch operations and client satisfaction.
Promote disciplined risk management and help teams identify and mitigate reputational, regulatory, employee, and client risks.
Ensure team awareness of, understanding of, and adherence to applicable bank policies and regulations.
Meet operational-excellence standards.
Perform special projects and additional duties as required.
Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.