Branch Banking Leader

Flagstar Bank • Jackson, MI

19h

About The Position

The Branch Banking Leader coaches a high-performing branch team to meet and exceed performance targets by teaching, training, and modeling sales behaviors while ensuring operational excellence. The role focuses on sales coaching, revenue growth, operational integrity, successful sales and client experience behaviors, and delivering a high level of client service.

The leader drives growth in primary client relationships and branch financial performance, supports business development and sales initiatives, develops branch employees, and fosters an exceptional client experience. The role also promotes disciplined risk management, ensures adherence to bank policies and regulations, and addresses issues related to branch operations and client satisfaction. The position is located in Jackson, Michigan.

Requirements

• High school diploma, high school equivalency (GED, HiSET, or TASC), or foreign equivalent.
• At least 6 years of overall branch sales experience.
• At least 2 years of experience in a leadership role.
• Demonstrated ability to create diverse and cohesive teams.
• Skills in education, coaching, and mentoring.
• Ability to prioritize competing demands and drive for results.
• Profit discipline.
• Ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and cross-functional insights.
• Ability to build trusted internal or external client relationships, identify needs, and deliver tailored solutions.
• Ability to foster a positive work culture and productive work environment.

Nice To Haves

• Undergraduate degree (four years or equivalent).

Responsibilities

• Drive market growth of primary client relationships and achieve targets for deposits, loans, and non-interest income.
• Identify and deliver appropriate client introductions to team members to support growth targets and sales initiatives.
• Use independent judgment and discretion to make sound financial and operational decisions.
• Create and execute business development efforts and support partner-produced sales and branch initiatives.
• Train, develop, and coach branch teams on the mission and effective client engagement to achieve targets.
• Foster a supportive environment for branch teams and clients.
• Manage talent functions, including hiring, performance evaluations, staff development and training, disciplinary actions, succession planning, and staff compliance.
• Engage and educate clients using available tools and systems, and promote an exceptional client experience.
• Analyze and resolve problems related to branch operations and client satisfaction.
• Promote disciplined risk management and help teams identify and mitigate reputational, regulatory, employee, and client risks.
• Ensure team awareness of and adherence to applicable bank policies and regulations, and meet operational excellence standards.
• Perform special projects and additional duties and responsibilities as assigned.
• Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable laws and regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Comprehensive leave program
• Variable incentives, bonuses, commissions, or other awards may be included in total compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED