Branch Banking - Leader

Flagstar Bank•Mayfield Heights, OH

13d•$59,085 - $99,485

About The Position

The Branch Banking Leader coaches a high-performing branch team to meet and exceed performance targets by teaching, training, and modeling sales behaviors while ensuring operational excellence. The role emphasizes coaching for sales, revenue growth, and operational integrity, with a focus on successful sales behaviors and delivering a high level of client service and a strong client experience. The leader drives growth in primary client relationships and financial performance, including deposits, loans, and non-interest income. The position supports business development and branch initiatives, develops and coaches team members, manages talent functions as assigned, promotes exceptional client experiences, and ensures disciplined risk management and compliance with applicable policies, regulations, and laws. The role may also include special projects and additional duties as required.

Requirements

High school diploma or equivalent (GED, HiSET, TASC, or foreign equivalent).
At least 6 years of overall branch sales experience.
At least 2 years of experience in a leadership role.
Ability to build and maintain effective relationships with stakeholders through clear communication, proactive collaboration, and cross-functional insights.
Ability to build trusted client relationships by identifying needs and delivering tailored solutions.
Ability to foster a positive work culture and productive work environment.
No unusual physical exertion is involved.

Nice To Haves

Undergraduate degree (4 years or equivalent).

Responsibilities

Drive market growth of primary client relationships and achieve financial performance targets for deposits, loans, and non-interest income.
Identify and deliver appropriate client introductions to team members to support growth targets and sales initiatives.
Use independent judgment and discretion to make sound financial decisions.
Create and execute business development activities and support partner-produced sales and branch initiatives.
Train, develop, and coach branch teams on the organization’s mission and effective client engagement to achieve targets.
Foster an effective environment for branch teams and clients.
Perform talent management functions as applicable, including employment, performance evaluations, staff development and training, disciplinary actions, succession planning, and ensuring staff compliance.
Deliver client engagement and education using available tools and systems.
Promote an exceptional client experience and commitment to the organization’s mission and purpose.
Analyze and resolve problems related to branch operations and client satisfaction.
Promote disciplined risk management and help teams identify and mitigate reputational, regulatory, employee, and client risks.
Ensure team awareness of and adherence to applicable bank policies and regulations, and meet operational excellence standards.
Perform special projects and additional duties and responsibilities as required.
Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.