Branch Banking Leader

Flagstar Bank•Jackson, MS

2d•$59,085 - $99,485

About The Position

A Branch Banking Leader coaches a high-performing branch team to meet and exceed performance targets by teaching, training, and modeling sales behaviors while ensuring operational excellence. The role emphasizes coaching to sales, revenue growth, operational integrity, successful sales and client experience behaviors, and high-level client service. The leader drives growth in primary client relationships and financial performance, supports sales initiatives and business development, develops branch staff, and fosters an exceptional client experience. The role also promotes disciplined risk management, compliance with bank policies and regulations, and operational excellence.

Requirements

High school diploma or equivalent (GED, HiSET, TASC, or foreign equivalent).
At least 6 years of overall branch sales experience.
At least 2 years in a leadership role.
Competencies include creating a diverse and cohesive team; education, coaching, and mentoring; prioritizing competing demands; driving results; and profit discipline.
Ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and use of cross-functional insights.
Ability to build trusted internal or external client relationships by identifying needs and delivering tailored solutions.
Ability to foster or support a positive work culture and productive work environment.

Nice To Haves

Undergraduate degree (4 years or equivalent).

Responsibilities

Drive market growth of primary client relationships and achieve financial performance targets for deposits, loans, and non-interest income.
Identify and deliver appropriate client introductions to team members to support growth targets and sales initiatives.
Use independent judgment and discretion to make sound financial decisions.
Create and execute business development activities and support partner-produced sales and branch initiatives.
Train, develop, and coach branch teams on the organization’s mission and how to engage effectively to meet targets.
Foster an appropriate environment for branch teams and clients.
Perform talent management functions, which may include employment, performance evaluations, staff development and training, disciplinary actions, succession planning, and ensuring staff compliance.
Deliver client engagement and education using available tools and systems.
Promote a culture focused on exceptional client experience and the organization’s mission and purpose.
Analyze and resolve problems relating to branch operations and client satisfaction.
Promote disciplined risk management and help teams identify and mitigate reputational, regulatory, employee, and client risks.
Ensure team awareness of and adherence to applicable bank policies and regulations, and meet operational excellence standards.
Complete special projects and additional duties as required.
Adhere to regulatory and compliance policies and standards, complete required compliance training, and comply with applicable federal, state, and local laws and regulations.