Branch Banking Market Leader

Flagstar Bank • Livonia, MI

6d

About The Position

The Branch Banking Market Leader provides comprehensive leadership to a designated market of branch locations, transforming how the bank delivers financial success to individuals and businesses. The role builds and leads high-performing, diverse teams and coaches branch leaders to provide educational, client-empowering experiences. It fosters a culture of teaching, mentoring, accountability, ethics, integrity, and client-centric service.

The role is responsible for expanding existing business relationships, developing new business, and supporting Community Reinvestment Act (CRA) activities. It promotes the bank’s vision, values, and strategic initiatives; supports operational efficiency and compliance; and collaborates with branch teams, business partners, and the Market Operations Leader. The position includes talent-management responsibilities and requires travel away from the office 65% of the time.

Requirements

• High school diploma, high school equivalency (GED, HiSET, or TASC), or foreign equivalent.
• At least 8 years of branch banking experience, including at least 6 years in a leadership role.
• Proven coaching and leadership skills and ability to deliver results.
• Ability to multitask.
• Proven client service skills and ability to resolve problems and prevent client dissatisfaction.
• Demonstrated effectiveness leading operational requirements and procedures in a retail bank.
• Record of developing and coaching high-performing sales and service teams.
• Ability to lead people, projects, and sales campaigns for a market.
• Track record of exceeding goals while exemplifying appropriate behaviors and values.
• Ability to develop strong partnerships with other business units and inspire and work with employees at all levels.
• Strong listening, verbal, and written communication skills.
• Ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and cross-functional insights.
• Ability to align relationship-building with enterprise goals, build trusted client relationships, identify needs, and deliver tailored solutions.
• Ability to foster a positive work culture and productive work environment.
• Travel away from the office 65% of the time.
• Moderate physical exertion and stamina, including standing, sitting, walking, driving, or infrequent lifting.

Nice To Haves

• Bachelor’s degree in Business, Business Administration, or a related field; less formal education may be substituted with more on-the-job experience.

Responsibilities

• Acquire, engage, and retain staff; coach, motivate, and support branch leaders and ensure they effectively develop their teams.
• Identify individual development and career-path opportunities; when appropriate, take disciplinary actions and exit non-performers in accordance with company policies.
• Observe client interactions and identify skillsets and training needed to deliver educational, empowering experiences.
• Identify, support, and personally participate in CRA opportunities within district communities.
• Promote client-centric service by educating clients, recommending ways to improve their financial quality of life, and aligning service with their financial goals.
• Ensure excellent client experiences by maintaining knowledge of bank products and services, providing outstanding service, and resolving problems to prevent dissatisfaction.
• Improve operational efficiency and accuracy in accordance with policies, procedures, and compliance requirements.
• Establish business contacts and networks through community events and activities.
• Promote collaboration among branch teams and business partners, including MLOs, FCs, and Business Banking.
• Partner with the Market Operations Leader to ensure operational compliance.
• Communicate strategic initiatives and their alignment with the bank’s vision and branch performance objectives; remove barriers to executing strategic plans.
• Remain aware of audit issues across the area of responsibility and respond to audit inquiries when necessary.
• Reinforce the bank’s mission, vision, and values and promote excellence in service, sales knowledge, learning, and technology-driven products and processes.
• Perform special projects and additional duties and responsibilities.
• Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable laws and regulations.
• As applicable, manage employment, performance evaluations, staff development and training, disciplinary actions, succession planning, and staff compliance requirements.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Comprehensive leave program
• Variable incentives, bonuses, commissions, or other awards may be included in total compensation, as outlined in the offer of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED