Branch Banking Leader

Flagstar Bank • Staten Island, NY

10d • Onsite

About The Position

The Branch Banking Leader coaches a high-performing branch team to meet and exceed performance targets by teaching, training, and modeling sales behaviors while ensuring operational excellence. The role focuses on sales coaching, revenue growth, operational integrity, successful sales and client experience behaviors, and delivering a high level of client service.

The leader drives market growth of primary client relationships and financial performance, including deposits, loans, and non-interest income. They support business development and sales initiatives, coach and develop branch staff, deliver client education, resolve branch operations and client satisfaction issues, and foster disciplined risk management and compliance. The position is located in Staten Island, NY 10302.

Requirements

• High school diploma or equivalent, including GED, HiSET, TASC, or foreign equivalent.
• At least 6 years of overall branch sales experience.
• At least 2 years in a leadership role.
• Demonstrated ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and use of cross-functional insights.
• Ability to align relationship-building efforts with enterprise goals to improve performance and achieve strategic results.
• Ability to build trusted client relationships by identifying needs and delivering tailored solutions.
• Ability to support a positive work culture and productive work environment.

Nice To Haves

• Undergraduate degree (four years or equivalent).
• Competencies in creating a diverse and cohesive team, education, coaching and mentoring, prioritizing competing demands, driving results, and profit discipline.

Responsibilities

• Drive market growth of primary client relationships and achieve financial performance targets for deposits, loans, and non-interest income.
• Identify and deliver appropriate client introductions to team members to support growth targets and sales initiatives.
• Use independent judgment and discretion to make sound financial and operational decisions.
• Create and execute business development activities and support partner-produced sales and branch initiatives.
• Train, develop, and coach branch teams on the mission and effective client engagement to achieve targets.
• Foster an effective environment for branch teams and clients.
• Manage talent functions, which may include employment, performance evaluations, staff development and training, disciplinary actions, succession planning, and ensuring staff compliance with requirements.
• Deliver client engagement and education using available tools and systems.
• Promote an exceptional client experience and commitment to the organization’s mission and purpose.
• Analyze and resolve issues related to branch operations and client satisfaction.
• Promote disciplined risk management and help teams identify and mitigate reputational, regulatory, employee, and client risks.
• Ensure team awareness of, understanding of, and adherence to applicable bank policies and regulations.
• Meet operational excellence standards.
• Complete special projects and additional duties and responsibilities as assigned.
• Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Comprehensive leave program
• Variable incentives, bonuses, commissions, or other awards may be included in total compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED