Branch Banking - Leader

Flagstar Bank • Mayfield Heights, OH

13d

About The Position

A Branch Banking Leader coaches a high-performing branch team to meet and exceed performance targets by teaching, training, and modeling sales behaviors while ensuring operational excellence. The role focuses on coaching sales, revenue growth, and operational integrity, while promoting successful sales and client experience behaviors and delivering a high level of client service.

The leader drives growth in primary client relationships and financial performance, including deposits, loans, and non-interest income. They support business development and sales initiatives, develop branch employees, promote exceptional client experiences, and foster disciplined risk management and compliance with bank policies and regulations. The role may also include talent management responsibilities and additional projects and duties as required.

Requirements

• High school diploma or equivalent, including GED, HiSET, TASC, or foreign equivalent.
• At least 6 years of overall branch sales experience.
• At least 2 years of experience in a leadership role.
• Ability to create a diverse and cohesive team.
• Education, coaching, and mentoring skills.
• Ability to prioritize competing demands.
• Results-oriented approach.
• Profit discipline.
• Ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and use of cross-functional insights.
• Ability to align relationship-building efforts with enterprise goals to support performance and strategic results.
• Ability to build trusted internal or external client relationships by identifying needs and delivering tailored solutions.
• Ability to foster or support a positive work culture and productive work environment.

Nice To Haves

• Undergraduate degree (four years or equivalent).

Responsibilities

• Drive market growth of primary client relationships and achieve financial performance targets for deposits, loans, and non-interest income.
• Identify and deliver appropriate client introductions to team members to support growth targets and sales initiatives.
• Use independent judgment and discretion to make sound financial decisions.
• Create and execute business development activities and support partner-produced sales and branch initiatives.
• Train, develop, and coach branch teams on the organization’s mission and effective client engagement to achieve targets.
• Foster an effective environment for branch teams and clients.
• Perform talent management functions, which may include hiring, performance evaluations, staff development and training, disciplinary actions, succession planning, and ensuring staff compliance.
• Deliver client engagement and education using available tools and systems.
• Promote a culture focused on exceptional client experience and delivering on the organization’s mission and purpose.
• Analyze and resolve problems related to branch operations and client satisfaction.
• Promote disciplined risk management and help teams identify and mitigate reputational, regulatory, employee, and client risks.
• Ensure team awareness, understanding, and adherence to applicable bank policies and regulations, and meet operational excellence standards.
• Complete special projects and additional duties and responsibilities as required.
• Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Comprehensive leave program
• Variable incentives, bonuses, commissions, or other awards may be included in total compensation as outlined in the offer of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED