Branch Banking Leader

Flagstar Bank • Staten Island, NY

13d

About The Position

The Branch Banking Leader coaches a high-performing branch team to meet and exceed performance targets by teaching, training, and modeling sales behaviors while ensuring operational excellence. The role focuses on sales coaching, revenue growth, operational integrity, successful sales and client experience behaviors, and delivering a high level of client service.

The leader drives growth in primary client relationships and branch financial performance, including deposits, loans, and non-interest income. They develop and support business development and sales initiatives, train and coach branch teams, and manage talent. They promote exceptional client engagement and education, resolve branch operations and client satisfaction issues, and foster disciplined risk management and compliance. The role also includes special projects and other duties and responsibilities.

Requirements

• High school diploma or equivalent (GED, HiSET, TASC, or foreign equivalent).
• At least 6 years of overall branch sales experience.
• At least 2 years of experience in a leadership role.
• Competencies include creating a diverse and cohesive team; education, coaching, and mentoring; prioritizing competing demands; drive for results; and profit discipline.
• Ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and use of cross-functional insights.
• Ability to align relationship-building efforts with enterprise goals to improve performance and achieve strategic results.
• Ability to build trusted internal or external client relationships by identifying needs and delivering tailored solutions.
• Ability to foster a positive work culture and productive environment with effective customer and stakeholder relationships.

Nice To Haves

• Undergraduate degree (four years or equivalent).

Responsibilities

• Drive market growth of primary client relationships and achieve financial performance targets for deposits, loans, and non-interest income.
• Identify and deliver appropriate client introductions to team members to support growth targets and sales initiatives.
• Use independent judgment and discretion to make sound financial decisions.
• Create and execute business development activities and support partner-produced sales and branch initiatives.
• Train, develop, and coach branch teams on the organization’s mission and effective client engagement to meet targets.
• Foster an appropriate environment for branch teams and clients.
• Perform talent management functions, including employment, performance evaluations, staff development and training, disciplinary actions, succession planning, and ensuring staff compliance with requirements.
• Deliver client engagement and education using available tools and systems.
• Promote a culture focused on exceptional client experience and the organization’s mission and purpose.
• Analyze and resolve problems related to branch operations and client satisfaction.
• Promote disciplined risk management and help teams identify and mitigate reputational, regulatory, employee, and client risks.
• Ensure team awareness of, understanding of, and adherence to applicable bank policies and regulations.
• Meet operational excellence standards and use independent judgment and discretion in decision-making.
• Perform special projects and additional duties and responsibilities as assigned.
• Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Comprehensive leave program
• Variable incentives, bonuses, commissions, or other awards may be included in total compensation, as described in the offer of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED