Branch Banking Assistant Leader

Flagstar Bank • Troy, MI

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About The Position

The Branch Banking Assistant Leader drives branch revenue growth, operational integrity, and client experience excellence, with a focus on reputational success in the community. The role supports branch performance, team development, client engagement, and risk management while assisting the Branch Banking Leader with talent management responsibilities. The position is based in Troy, Michigan.

Requirements

• High school diploma, high school equivalency (GED, HiSET, or TASC), or foreign equivalent.
• At least 2 years of branch sales experience.
• Experience with a variety of banking products.
• Experience with banking risk management.
• Ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and cross-functional insights.
• Ability to build trusted internal or external client relationships by identifying needs and delivering tailored solutions.
• Ability to foster a positive work culture and productive work environment.

Nice To Haves

• Undergraduate degree (four years or equivalent), or equivalent experience.
• At least 4 years of branch banking and/or financial institution sales experience.
• Experience in a leadership role.
• Competencies in creating diverse and cohesive teams; education, coaching, and teaching; creating followership; objectively evaluating talent; and creating accountability.

Responsibilities

• Drive market growth of primary client relationships and achieve financial performance growth targets for deposits, loans, and non-interest income.
• Identify and deliver appropriate client introductions to team members to support growth targets and sales initiatives.
• Support coaching, development, and mentorship of team members.
• Support the execution of partner-produced sales and marketing initiatives.
• Reinforce training, development, and coaching to help branch teams engage with communities and customers and meet performance targets.
• Assist the Branch Banking Leader with employment, performance evaluations, staff development and training, disciplinary actions, succession planning, and ensuring staff comply with compliance requirements.
• Deliver client engagement and education using available tools and systems.
• Foster a culture focused on exceptional client experience and the organization’s mission and purpose.
• Help team members understand and comply with bank policies and regulations to identify and mitigate reputational, regulatory, employee, and client risks.
• Meet operational excellence standards.
• Perform special projects and additional duties and responsibilities as assigned.
• Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Comprehensive leave program
• Variable incentives, bonuses, commissions, or other awards may be included in total compensation as outlined in the offer of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED