Branch Banking - Assistant Leader

Flagstar Bank • Solon, OH

3d • $21 - $36

About The Position

The Branch Banking Assistant Leader drives branch revenue growth, operational integrity, and client experience excellence, with a focus on reputational success in the community. The role supports the Branch Banking Leader in growing client relationships and financial performance, coaching and developing team members, delivering an exceptional client experience, and managing operational and compliance risks.

The Assistant Leader assists with talent management activities, including employment, performance evaluations, staff development and training, disciplinary actions, succession planning, and ensuring staff comply with requirements. The role also performs special projects and additional duties as required, completes required compliance training, and maintains compliance with applicable federal, state, and local laws and regulations.

Requirements

• High school diploma or equivalent (GED, HiSET, TASC, or foreign equivalent).
• At least 2 years of branch sales experience.
• Experience with a variety of banking products.
• Experience with banking risk management.
• Ability to build and maintain effective relationships with stakeholders through clear communication, proactive collaboration, and cross-functional insights.
• Ability to build trusted client relationships by identifying needs and delivering tailored solutions.
• Ability to foster or support a positive work culture and productive work environment.
• Ability to create diverse and cohesive teams, coach and teach, evaluate talent objectively, and create accountability.

Nice To Haves

• Undergraduate degree (four years or equivalent), or equivalent experience.
• At least 4 years of branch banking and/or financial institution sales experience.
• Experience in a leadership role.

Responsibilities

• Drive market growth of primary client relationships and achieve growth targets for deposits, loans, and non-interest income.
• Seek and deliver appropriate client introductions to team members to support growth targets and sales initiatives.
• Support coaching, development, and mentorship of team members.
• Support execution of partner-produced sales and marketing initiatives.
• Reinforce training, development, and coaching on the organization’s mission and on engaging with communities and customers to achieve performance targets.
• Assist the Branch Banking Leader with employment, performance evaluations, staff development and training, disciplinary actions, succession planning, and staff compliance.
• Deliver client engagement and education using available tools and systems.
• Promote a culture focused on exceptional client experience and the organization’s mission and purpose.
• Identify and mitigate reputational, regulatory, employee, and client risks by helping team members understand and follow bank policies and regulations.
• Meet operational excellence standards.
• Perform special projects and additional duties and responsibilities as required.
• Complete required compliance training and comply with applicable regulatory policies, standards, and federal, state, and local laws.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Comprehensive leave program
• Variable incentives, bonuses, commissions, or other awards may be included in total compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED