Branch Banking - Assistant Leader

Flagstar Bank•Chandler, AZ

1d•$21 - $36

About The Position

The Branch Banking Assistant Leader drives branch revenue growth, operational integrity, and an excellent client experience, with a focus on building the branch’s reputation in the community. The role supports business growth, team coaching and development, client engagement, and risk management, while assisting the Branch Banking Leader with talent management functions. The position also performs special projects and other duties as required and adheres to applicable regulatory and compliance requirements.

Requirements

High school diploma or high school equivalency (GED, HiSET, TASC), or foreign equivalent.
At least 2 years of branch sales experience.
Experience with a variety of banking products.
Experience with banking risk management.
Ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and cross-functional insights.
Ability to build trusted internal or external client relationships by identifying needs and delivering tailored solutions.
Ability to foster or support a positive work culture and productive work environment.
Ability to meet the role’s moderate physical demands, including standing, sitting, walking, driving, or infrequent lifting.

Nice To Haves

Undergraduate degree (4 years or equivalent), or equivalent experience.
At least 4 years of branch banking and/or financial institution sales experience.
Experience in a leadership role.
Competencies in creating diverse and cohesive teams; education, coaching, and teaching; creating followership; objectively evaluating talent; and creating accountability.

Responsibilities

Drive growth in primary client relationships and achieve financial performance targets for deposits, loans, and non-interest income.
Identify and deliver appropriate client introductions to team members to support growth targets and sales initiatives.
Support coaching, development, and mentorship of team members.
Support the execution of partner-produced sales and marketing initiatives.
Reinforce training, development, and coaching for branch teams on the organization’s mission and effective engagement with communities and customers.
Assist the Branch Banking Leader with employment, performance evaluations, staff development and training, disciplinary actions, succession planning, and ensuring staff compliance requirements are met.
Engage and educate clients using available tools and systems, and foster a culture focused on exceptional client experience.
Identify and mitigate reputational, regulatory, employee, and client risks by helping team members understand and follow bank policies and regulations.
Meet operational excellence standards.
Perform special projects and additional duties and responsibilities as required.
Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.