Branch Banking Assistant Leader

Flagstar Bank•Ipswich, MA

2d•$21 - $36

About The Position

The Branch Banking Assistant Leader drives branch revenue growth, operational integrity, and client experience excellence, with a focus on reputational success in the community. The role supports the Branch Banking Leader in achieving business performance goals, coaching and developing team members, delivering exceptional client engagement, and identifying and mitigating risk. It also performs special projects and other duties as required and maintains compliance with applicable bank policies, training requirements, and federal, state, and local laws and regulations.

Requirements

High school diploma or equivalent, including GED, HiSET, TASC, or foreign equivalent.
At least 2 years of branch sales experience.
Experience with a variety of banking products.
Experience with banking risk management.
Demonstrated ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and cross-functional insights.
Ability to build trusted client relationships by identifying needs and delivering tailored solutions.
Ability to support a positive work culture and productive work environment.

Nice To Haves

Undergraduate degree (4 years or equivalent), or equivalent experience.
At least 4 years of branch banking and/or financial institution sales experience.
Experience in a leadership role.
Competencies in creating diverse and cohesive teams, educating, coaching and teaching, creating followership and accountability, and objectively evaluating talent.

Responsibilities

Drive market growth of primary client relationships and achieve financial performance targets for deposits, loans, and non-interest income.
Make appropriate client introductions to team members to support growth targets and sales initiatives.
Support coaching, development, and mentorship of team members.
Support the execution of partner-produced sales and marketing initiatives.
Reinforce training, development, and coaching on the bank’s mission and on engaging effectively with communities and customers to meet performance targets.
Assist the Branch Banking Leader with talent management, including employment, performance evaluations, staff development and training, disciplinary actions, succession planning, and ensuring staff compliance requirements are met.
Deliver client engagement and education using available tools and systems.
Foster a culture focused on exceptional client experience and the bank’s mission and purpose.
Help team members understand and follow applicable bank policies and regulations; identify and mitigate reputational, regulatory, employee, and client risks.
Meet operational excellence standards.
Perform special projects and additional duties as required.
Complete required compliance training and maintain compliance with applicable federal, state, and local laws and regulations.