Part Time Branch Ambassador - Vista Gardens

Capital One•Bowie, MD

5d•Onsite

About The Position

Capital One is hiring a part-time Branch Ambassador to provide a welcoming, human-centered banking experience in a community branch. The role combines accurate cash handling and compliance with customer hospitality, digital banking guidance, and needs-based support. Branch Ambassadors help customers use digital tools and banking solutions while creating an inclusive environment focused on service rather than traditional sales quotas. The position requires flexibility to support nearby branches within a 50-mile radius and, occasionally, other locations in the broader region. Schedules may include weekends and may change based on business needs. Required training may occur at times different from the primary shift. The role involves lifting up to 25 pounds and standing or moving for extended periods.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of retail, sales, or customer service experience.
At least 6 months of cash handling experience.
Ability to work a flexible schedule, including weekends, with hours and days subject to change.
Ability to adapt to business-driven schedule adjustments and attend required training sessions on varying schedules.
Ability to lift up to 25 pounds and stand or move for extended periods.

Nice To Haves

Associate’s degree.
2+ years of retail or customer-facing experience.
Proficiency in G-Suite.
Strong written and oral communication skills.

Responsibilities

Process high-volume cash transactions, including deposits, withdrawals, and negotiable instruments, accurately.
Follow security, audit, BSA/AML, and federal regulatory requirements.
Teach customers to use mobile banking, remote deposit capture, contactless payments, and other digital tools.
Listen to customers, identify personal or business needs, and connect them with relevant digital tools or banking solutions.
Welcome and assist customers throughout the branch, balancing operational efficiency with attentive hospitality.
Support nearby branches within a 50-mile radius and occasionally assist other locations in the broader region.
Attend required training sessions, which may occur outside the primary shift schedule.
Maintain regular and consistent attendance.

Benefits

Medical, dental, vision, and prescription coverage beginning on Day 1, subject to eligibility.
Flexible Spending Accounts.
Life and disability insurance.
Paid time off.
Education assistance.
Matching 401(k) contribution up to 7.5%.
Paid parental leave.
Mental health support.
Back-up child or elder care.
Additional health, financial, and other benefits, with eligibility varying by employment status and other factors.