Part Time Branch Ambassador - Coppell

Capital One•Coppell, TX

1d•Onsite

About The Position

Capital One is seeking a part-time Branch Ambassador to provide a welcoming, human-centered banking experience in its Coppell branch. The role combines attentive customer service with digital banking education and accurate cash handling. Branch Ambassadors help customers use digital tools, understand banking solutions, and work toward personal or business financial goals, while maintaining a safe and compliant environment. The position requires adaptability in a fast-moving, fluid workspace, including moving between cash handling, customer support, and digital demonstrations. The ambassador may support other branches within a 50-mile radius and occasionally other locations in the broader region. Schedules are flexible and may include nights and weekends, with hours and days subject to change. Required training may take place on a schedule different from the primary shift. The role involves lifting up to 25 pounds and standing or moving for extended periods. Regular and consistent attendance is required. The listed full-time annual salary for Coppell, Texas is $43,680; part-time pay is prorated based on the agreed regular hours.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of retail, sales, or customer service experience.
At least 6 months of cash handling experience.
Ability to work a flexible schedule that may include nights and weekends, with hours and days subject to change.
Ability to adapt to business-driven schedule adjustments.
Ability to lift up to 25 pounds and move or stand for extended periods.

Nice To Haves

Associate’s degree.
2 or more years of retail or customer-facing experience.
Proficiency in G-Suite.
Strong written and oral communication skills.

Responsibilities

Process high-volume cash transactions, including deposits, withdrawals, and negotiable instruments, accurately.
Follow security, audit, BSA/AML, and federal regulatory standards to protect customer assets.
Teach customers to use mobile banking, remote deposit capture, and contactless payment tools.
Listen to customers, identify personal or business needs, and connect them with relevant digital tools or banking solutions.
Welcome customers and provide attentive, hospitable service throughout the branch.
Support nearby branches within a 50-mile radius as needed and occasionally assist other locations in the broader region.
Attend required training sessions, including sessions scheduled differently from the primary shift.
Maintain regular and consistent attendance.