Part Time Branch Ambassador - Vista Gardens

Capital One•Bowie, MD

7d•Onsite

About The Position

Capital One is hiring a part-time Branch Ambassador to create an exceptional, human-centric banking experience in a community hub where technology meets personal service. The role combines hospitality, accurate transaction processing, digital banking education, and customer needs discovery. Branch Ambassadors support customers with financial goals and help them use digital tools and banking solutions, without traditional sales quota pressure. The position requires flexibility to support nearby branches within a 50-mile radius and, occasionally, other locations in the broader region. Work schedules may include weekends, may change with business needs, and may differ for required training. The role involves lifting up to 25 pounds and standing or moving for extended periods. Regular, consistent attendance is required.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of retail, sales, or customer service experience.
At least 6 months of cash handling experience.
Ability to work a flexible schedule, including weekends, and adapt to business-driven schedule adjustments.
Ability to lift up to 25 pounds and move or stand for extended periods.
Ability to attend required training sessions.

Nice To Haves

Associate’s degree.
2 or more years of retail or customer-facing experience.
Proficiency in G-Suite.
Strong written and oral communication skills.
Hospitality mindset, technology fluency, precision, adaptability, and curiosity.

Responsibilities

Process high-volume cash transactions, including deposits, withdrawals, and negotiable instruments, accurately.
Follow security, audit, BSA/AML, and federal regulatory requirements to protect customer assets.
Teach customers to use mobile banking, remote deposit capture, and contactless payments.
Listen to customers, identify personal or business needs, and connect them with appropriate digital tools or banking solutions.
Welcome customers and provide attentive, hospitable service throughout the branch.
Support surrounding branches within a 50-mile radius and occasionally assist other locations in the broader region.
Attend all required training sessions, which may be scheduled differently from the primary shift.
Maintain regular and consistent attendance.

Benefits

Medical, dental, vision, and prescription coverage beginning on day one.
Flexible Spending Accounts.
Life and disability insurance.
Paid Time Off.
Education assistance.
Matching 401(k) contribution up to 7.5%.
Paid parental leave.
Mental health support.
Back-up child or elder care.
Additional health, financial, and other benefits; eligibility varies by employment status and other factors.