Part Time Branch Ambassador - Edgard

Capital One • Edgard, LA

2d • Onsite

About The Position

Capital One is hiring a part-time Branch Ambassador to provide a human-centered banking experience in its community branch environment. The role combines accurate transaction processing, digital banking education, customer needs discovery, and hospitality. The Branch Ambassador helps customers use digital tools and banking solutions while supporting a safe, compliant, and welcoming branch experience. There are no traditional sales quotas, allowing the employee to focus on customers, teammates, and the community.

The position may require supporting other branches within a 50-mile radius and occasionally assisting locations elsewhere in the broader region. The schedule is flexible and may include weekends; days and hours may change based on business needs. Required training may take place on a schedule different from the employee’s primary shift. The role requires lifting up to 25 pounds and standing or moving for extended periods. Salary is prorated for part-time work based on regularly scheduled hours; the posted full-time annual salary for Edgard, Louisiana is $43,680.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 1 year of retail, sales, or customer service experience.
• At least 6 months of cash handling experience.
• Able to work a flexible schedule, including weekends, and adapt to business-driven schedule changes.
• Able to attend required training sessions, which may occur outside the primary shift schedule.
• Able to lift up to 25 pounds and stand or move for extended periods.
• Regular and consistent attendance.
• Strong hospitality and customer service orientation, including the ability to make customers feel welcome and heard.
• Comfort with digital tools and the ability to teach customers how to use them.
• Attention to detail and accuracy, and willingness to follow established procedures.

Nice To Haves

• Associate’s degree.
• At least 2 years of retail or customer-facing experience.
• Proficiency in G-Suite.
• Strong written and oral communication skills.

Responsibilities

• Process high-volume cash transactions, including deposits, withdrawals, and negotiable instruments, accurately.
• Follow security, audit, BSA/AML, and federal regulatory requirements to protect customer assets.
• Educate customers on mobile banking, remote deposit capture, contactless payments, and other digital tools.
• Listen to customers, identify their personal or business goals, and connect them with appropriate digital tools or banking solutions.
• Welcome customers, move throughout the branch to attend to their needs, and provide warm, efficient service.
• Support nearby branches within a 50-mile radius as needed and occasionally assist other locations in the broader region.
• Attend required training sessions and maintain regular, consistent attendance.

Benefits

• Medical, dental, vision, and prescription coverage beginning on Day 1, subject to eligibility.
• Flexible Spending Accounts.
• Life and disability insurance.
• Paid Time Off.
• Education assistance.
• Matching 401(k) contribution up to 7.5%.
• Paid parental leave.
• Mental health support.
• Back-up child or elder care.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED