Part Time Branch Ambassador - Hampshire Langley

Capital One•Takoma Park, MD

1d•Onsite

About The Position

Capital One is hiring a part-time Branch Ambassador to deliver a human-centered banking experience in its community hubs. The role combines hospitality, customer relationship-building, accurate cash handling, and support for digital banking tools. Branch Ambassadors help customers navigate banking technology, identify their personal or business needs, and connect them with suitable tools and banking solutions. The role emphasizes trust, compliance, accuracy, adaptability, and a welcoming customer experience rather than traditional sales quotas. The position may require supporting nearby branches within a 50-mile radius and occasionally assisting other locations in the broader region. The schedule is flexible and may include weekends; hours and days may change based on business needs. Required training may take place on a schedule different from the primary shift. The role involves lifting up to 25 pounds and standing or moving for extended periods. Capital One provides a comprehensive benefits package, with eligibility varying by employment status and other factors. The listed full-time annual salary for Takoma Park, Maryland, is $48,048; part-time pay is prorated according to the agreed regular hours. The employer does not sponsor new applicants for employment authorization or provide immigration-related support for this position.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of retail, sales, or customer service experience.
At least 6 months of cash handling experience.
Ability to work a flexible schedule, including weekends, and adapt to business-driven schedule changes.
Ability to lift up to 25 pounds and stand or move for extended periods.
Regular and consistent attendance.
Ability to attend all required training sessions.

Nice To Haves

Associate’s degree.
At least 2 years of retail or customer-facing experience.
Proficiency in G-Suite.
Strong written and oral communication skills.

Responsibilities

Process high-volume cash transactions, including deposits, withdrawals, and negotiable instruments, accurately.
Follow security, audit, BSA/AML, and federal regulatory requirements to protect customer assets.
Teach customers to use mobile banking, remote deposit capture, contactless payments, and other digital tools.
Listen to customers, identify personal or business goals, and connect them with relevant digital tools or banking solutions.
Welcome and assist customers throughout the branch, balancing efficient service with a hospitable, community-focused experience.
Support other branches as needed within a 50-mile radius and occasionally assist locations elsewhere in the region.
Attend required training sessions, which may be scheduled differently from the primary shift.

Benefits

Medical, dental, vision, and prescription coverage beginning on Day 1, subject to eligibility.
Flexible Spending Accounts.
Life and disability insurance.
Paid time off.
Education assistance.
Matching 401(k) contribution up to 7.5%.
Paid parental leave.
Mental health support.
Backup child or elder care.
Additional health, financial, and well-being benefits.