Part Time Branch Ambassador - Hampshire Langley

Capital One•Takoma Park, MD

3d•Onsite

About The Position

Capital One is hiring a part-time Branch Ambassador to provide a welcoming, human-centered banking experience in a technology-enabled community branch. The role combines customer hospitality, digital banking guidance, financial needs discovery, and accurate cash handling. Branch Ambassadors help customers use digital tools and banking solutions while maintaining the security and integrity of branch operations. The position requires flexibility to support nearby branches within a 50-mile radius and, occasionally, other locations in the broader region. Schedules may vary, include weekends, and change in response to business needs. Required training may take place on a schedule different from the primary shift. The role involves lifting up to 25 pounds and standing or moving for extended periods. The role is part-time; compensation is prorated according to the agreed regular hours. Capital One does not provide new employment authorization sponsorship or immigration-related support for this position.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of retail, sales, or customer service experience.
At least 6 months of cash handling experience.
Ability to work a flexible schedule that may include weekends and change in response to business needs.
Ability to lift up to 25 pounds and stand or move for extended periods.
Regular and consistent attendance.
Ability to attend required training sessions, potentially on a different schedule from the primary shift.
A welcoming, empathetic approach to customer service; comfort with digital tools; attention to detail; adaptability; and curiosity.

Nice To Haves

Associate’s degree.
2 or more years of retail or customer-facing experience.
Proficiency in G-Suite.
Strong written and oral communication skills.

Responsibilities

Process high-volume cash transactions, including deposits, withdrawals, and negotiable instruments, accurately.
Follow security, audit, BSA/AML, and federal regulatory requirements to protect customers' assets.
Teach customers to use mobile banking, remote deposit capture, contactless payments, and other digital tools.
Listen to customers, identify personal or business needs, and connect them with suitable digital tools or banking solutions.
Welcome customers and provide attentive, hospitable service throughout the branch.
Support other branches within a 50-mile radius as needed and occasionally assist locations elsewhere in the region.
Attend required training sessions, which may be scheduled outside the primary shift.
Maintain regular and consistent attendance.