Part Time Branch Ambassador - Tallulah

Capital One•Tallulah, LA

7d•Onsite

About The Position

Capital One is hiring a part-time Branch Ambassador to provide a welcoming, human-centered banking experience in its community hub. The role combines customer hospitality, digital banking education, needs discovery, and accurate cash and negotiable-instrument processing. Branch Ambassadors help clients use digital tools and banking solutions to support their personal or business goals, while maintaining a compliance-first approach to security, audits, BSA/AML, and federal regulatory standards. The position emphasizes customer impact rather than traditional sales quotas and includes investment in service skills, confidence, and professional growth. The role requires schedule flexibility, including weekend availability and the ability to adapt to business-driven schedule changes. The employee may support nearby branches within a 50-mile radius and occasionally other locations in the broader region. Required training may take place on a schedule different from the primary shift. The position involves lifting up to 25 pounds and standing or moving for extended periods.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of retail, sales, or customer service experience.
At least 6 months of cash handling experience.
Able to work a flexible schedule, including weekends, and adapt to schedule changes.
Able to lift up to 25 pounds and move or stand for extended periods.

Nice To Haves

Associate’s degree.
2+ years of retail or customer-facing experience.
Proficiency in G-Suite.
Strong written and oral communication skills.
Hospitality mindset and ability to make people feel welcome and heard.
Comfort with digital tools and a willingness to teach others how to use them.
Attention to detail, adaptability, curiosity, and commitment to following procedures.

Responsibilities

Process high-volume cash transactions, including deposits, withdrawals, and complex negotiable instruments, accurately.
Follow security, audit, BSA/AML, and federal regulatory standards to protect customer assets.
Educate clients about mobile banking, remote deposit capture, contactless payments, and other digital tools.
Listen to clients, identify their personal or business needs, and connect them with appropriate digital tools or banking solutions.
Welcome customers and provide attentive, community-focused service throughout the branch space.
Support surrounding branches within a 50-mile radius as needed, with occasional opportunities to assist other locations in the broader region.
Attend all required training sessions.
Maintain regular and consistent attendance.

Benefits

Medical, dental, vision, and prescription coverage from Day 1.
Flexible Spending Accounts.
Life and disability insurance.
Paid time off.
Education assistance.
Matching 401(k) contribution up to 7.5%.
Paid parental leave.
Mental health support.
Back-up child or elder care.
Additional health, financial, and other benefits; eligibility varies by employment status and other factors.