Part Time Branch Ambassador - Mid City
About The Position
Capital One is hiring a part-time Branch Ambassador to deliver a welcoming, human-centered banking experience in a community branch. The role combines accurate cash and negotiable-instrument processing with digital banking guidance, customer needs assessment, and hospitality. Branch Ambassadors help clients use mobile banking, remote deposit capture, and contactless payments, and connect clients’ personal or business goals with relevant digital tools or banking solutions. The position emphasizes customer service rather than traditional sales quotas and includes an investment in employees’ service skills, confidence, and professional growth. The role requires supporting nearby branches within a 50-mile radius, with occasional assistance at other locations in the broader region. Schedules are flexible and may include nights and weekends; days and hours may change in response to business needs. Employees must attend required training, which may be scheduled differently from their primary shift, maintain regular attendance, and be able to lift up to 25 pounds and stand or move for extended periods.
Requirements
- High school diploma, GED, or equivalent certification.
- At least 1 year of retail, sales, or customer service experience.
- At least 6 months of cash handling experience.
- Ability to work a flexible schedule that may include nights and weekends, with hours and days subject to change.
- Ability to attend required training sessions, including sessions scheduled outside the primary shift.
- Ability to lift up to 25 pounds and stand or move for extended periods.
- Regular and consistent attendance.
Nice To Haves
- Associate’s degree.
- 2 or more years of retail or customer-facing experience.
- Proficiency in G-Suite.
- Strong written and oral communication skills.
Responsibilities
- Process high-volume cash transactions, including deposits and withdrawals, and handle complex negotiable instruments accurately.
- Follow security, audit, BSA/AML, and federal regulatory requirements to protect customer assets.
- Teach clients how to use mobile banking, remote deposit capture, contactless payments, and other digital tools.
- Listen to clients, identify their personal or business needs, and connect them with suitable digital tools or banking solutions.
- Welcome and assist customers throughout the branch, balancing efficient service with a hospitable, community-focused experience.
- Support nearby branches within a 50-mile radius and occasionally assist other locations in the broader region.
- Attend all required training sessions and maintain regular and consistent attendance.
Benefits
- Day 1 medical, dental, vision, and prescription coverage.
- Flexible Spending Accounts.
- Life and disability insurance.
- Paid Time Off.
- Education assistance.
- Matching 401(k) contribution up to 7.5%.
- Paid parental leave.
- Mental health support.
- Back-up child or elder care.
- Additional health, financial, and other benefits; eligibility varies by employment status and management level.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
