Part Time Branch Ambassador - Claiborne

Capital One•New Orleans, LA

About The Position

Capital One is hiring a part-time Branch Ambassador to provide a welcoming, human-centered banking experience in a community branch. The role combines customer hospitality, accurate cash handling, digital banking education, and customer-needs discovery. Branch Ambassadors help clients use digital tools and banking solutions while maintaining high standards for security, compliance, and operational accuracy. The position requires a flexible schedule, including weekends, and may involve supporting nearby branches within a 50-mile radius, with occasional assistance at other locations in the broader region.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of retail, sales, or customer service experience.
At least 6 months of cash handling experience.
Ability to work a flexible schedule, including weekends, and adapt to business-driven schedule adjustments.
Ability to lift up to 25 pounds and move or stand for extended periods.

Nice To Haves

Associate’s degree.
2 or more years of retail or customer-facing experience.
Proficiency in G-Suite.
Strong written and oral communication skills.

Responsibilities

Execute high-volume cash transactions, including deposits, withdrawals, and processing negotiable instruments accurately.
Follow security, audit, BSA/AML, and federal regulatory standards to protect customer assets.
Teach clients to use mobile banking, remote deposit capture, and contactless payments.
Listen to customers, identify their personal or business goals, and connect them with relevant digital tools or banking solutions.
Greet customers and provide attentive, hospitable service throughout the branch.
Support surrounding branches as needed within a 50-mile radius and occasionally assist other locations in the broader region.
Attend all required training sessions, which may occur on a schedule different from the primary shift.
Maintain regular and consistent attendance.