Part Time Branch Ambassador - Gen DeGaulle

Capital One•New Orleans, LA

12d•Onsite

About The Position

Capital One is hiring a part-time Branch Ambassador to provide a human-centric banking experience in a community branch. The role combines attentive hospitality, relationship-building, digital banking education, and accurate transaction processing. Branch Ambassadors help clients use digital banking tools and identify banking solutions that fit their personal or business goals, while contributing to a welcoming and efficient branch environment. The position is responsible for handling high-volume cash transactions and negotiable instruments accurately while following security, audit, BSA/AML, and federal regulatory requirements. It also requires supporting nearby branches as needed, adapting to schedule changes, attending required training, and maintaining regular attendance. The role is based in the New Orleans, Louisiana area; the posting lists a full-time annual salary of $43,680, with part-time pay prorated based on regularly scheduled hours.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of retail, sales, or customer service experience.
At least 6 months of cash handling experience.
Able to work a flexible schedule, including nights and weekends, and adapt to schedule adjustments.
Able to attend required training sessions, which may occur on a different schedule from the primary shift.
Able to lift up to 25 pounds and move or stand for extended periods.
Regular and consistent attendance.
Hospitality-oriented, with the ability to make people feel welcome and heard.
Comfort with digital tools and an interest in teaching others how to use them.
Attention to detail and commitment to accuracy and following procedures.
Adaptability in a fluid workspace and curiosity about improving the customer journey.

Nice To Haves

Associate’s degree.
2 or more years of retail or customer-facing experience.
Proficiency in G-Suite.
Strong written and oral communication skills.

Responsibilities

Process high-volume cash transactions, including deposits, withdrawals, and negotiable instruments, accurately.
Follow security, audit, BSA/AML, and federal regulatory requirements to protect customers’ assets.
Educate clients on mobile banking, remote deposit capture, and contactless payments.
Listen to clients, identify their personal or business needs, and connect them with appropriate digital tools or banking solutions.
Welcome customers and provide attentive, community-focused service throughout the branch.
Support surrounding branches within a 50-mile radius as needed, with occasional assistance at other locations in the broader region.
Work a flexible schedule that may include nights and weekends and adapt to business-driven schedule changes.
Attend all required training sessions, which may be scheduled differently from the primary shift.
Maintain regular and consistent attendance.