Part Time Branch Ambassador - Gen DeGaulle

Capital One • New Orleans, LA

10d

About The Position

Capital One is hiring a part-time Branch Ambassador to deliver a welcoming, human-centered customer experience in a banking branch. The role combines hospitality, accurate cash handling, digital banking education, and identifying customer needs to connect people with relevant tools and banking solutions. Branch Ambassadors help customers use mobile banking, remote deposit capture, and contactless payments while maintaining a compliance-first approach to security, audit, BSA/AML, and federal regulatory requirements.

The position requires flexibility to support nearby branches within a 50-mile radius and, occasionally, other locations in the broader region. Work schedules may include nights and weekends, may change based on business needs, and may differ during required training. The role involves lifting up to 25 pounds and standing or moving for extended periods.

Capital One offers an inclusive environment with opportunities for professional growth and development. The stated full-time annual salary range for New Orleans, Louisiana is $43,680–$43,680; part-time compensation is prorated based on regularly scheduled hours. Capital One will not sponsor a new applicant for employment authorization for this position.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 1 year of retail, sales, or customer service experience.
• At least 6 months of cash handling experience.
• Availability to work a flexible schedule, including nights and weekends, and adapt to business-driven schedule changes.
• Ability to attend required training sessions, including sessions that may occur outside the primary shift schedule.
• Ability to lift up to 25 pounds and move or stand for extended periods.
• Natural ability to make people feel welcome and heard.
• Comfort with digital tools and willingness to teach customers how to use them.
• Accuracy, attention to detail, and ability to follow procedures.

Nice To Haves

• Associate’s degree.
• 2 or more years of retail or customer-facing experience.
• Proficiency in G-Suite.
• Strong written and oral communication skills.

Responsibilities

• Process high-volume cash transactions, including deposits, withdrawals, and negotiable instruments, accurately.
• Follow security, audit, BSA/AML, and federal regulatory requirements to protect customers’ assets.
• Educate customers about mobile banking, remote deposit capture, contactless payments, and other digital tools.
• Listen to customers, identify their personal or business goals, and connect them with relevant digital tools or banking solutions.
• Welcome and assist customers throughout the branch, balancing efficient service with a warm, community-focused approach.
• Support surrounding branches within a 50-mile radius and occasionally assist other locations in the broader region.
• Attend all required training sessions, which may take place on a schedule different from the primary shift.
• Maintain regular and consistent attendance.

Benefits

• Medical, dental, vision, and prescription coverage beginning on Day 1, subject to eligibility.
• Flexible Spending Accounts.
• Life and disability insurance.
• Paid Time Off.
• Education assistance.
• Matching 401(k) contribution up to 7.5%.
• Paid parental leave.
• Mental health support.
• Back-up child or elder care.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED