Part Time Branch Ambassador - Claiborne

Capital One•New Orleans, LA

12d•Onsite

About The Position

Capital One is hiring a part-time Branch Ambassador to provide a welcoming, human-centered banking experience that combines attentive customer service with digital banking support. The role involves accurate cash handling and transaction processing, educating customers about digital banking tools, identifying customer needs, and helping customers find relevant digital tools or banking solutions. Branch Ambassadors work in a fluid, high-volume environment and may support other branches within a 50-mile radius, with occasional assignments elsewhere in the broader region. The schedule is flexible and may include weekends or required training at times different from the regular shift; hours and days may change based on business needs. The role requires lifting up to 25 pounds and standing or moving for extended periods, as well as regular and consistent attendance. The position is based in the Claiborne branch. The listed full-time annual salary for New Orleans, Louisiana is $43,680; part-time salaries are prorated based on regularly scheduled hours. Capital One does not sponsor new employment authorization applicants for this position.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of retail, sales, or customer service experience.
At least 6 months of cash handling experience.
Able to work a flexible schedule, including weekends, and adapt to business-driven schedule changes.
Able to attend required training sessions, which may be scheduled differently from the primary shift.
Able to lift up to 25 pounds and move or stand for extended periods.
Regular and consistent attendance.
Hospitality-oriented, tech-fluent, precise, adaptable, and curious approach to customer service.

Nice To Haves

Associate’s degree.
2 or more years of retail or customer-facing experience.
Proficiency in G-Suite.
Strong written and oral communication skills.

Responsibilities

Process high-volume cash transactions, including deposits, withdrawals, and negotiable instruments, accurately.
Follow security, audit, BSA/AML, and federal regulatory requirements.
Teach customers to use mobile banking, remote deposit capture, contactless payments, and other digital tools.
Listen to customers, identify personal or business needs, and connect them with appropriate digital tools or banking solutions.
Welcome customers and provide attentive, hospitable service throughout the branch.
Support surrounding branches within a 50-mile radius and occasionally assist other locations in the broader region.
Attend required training sessions and maintain regular, consistent attendance.