Part Time Branch Ambassador - Eastover

Capital One•New Orleans, LA

9d•Onsite

About The Position

Capital One is hiring a part-time Branch Ambassador to provide a human-centered banking experience in a community branch. The role combines hospitality, customer relationship-building, digital banking guidance, and accurate cash handling. Branch Ambassadors help customers use digital tools, understand banking solutions, and pursue personal or business financial goals while maintaining a welcoming and efficient branch environment. The position is responsible for high-volume cash transactions and compliance with security, audit, BSA/AML, and federal regulatory standards. It also requires flexibility to support nearby branches, work a schedule that may include weekends, attend required training on varying schedules, and adapt to business-driven schedule changes. The role involves lifting up to 25 pounds and standing or moving for extended periods. Capital One offers training and professional growth, along with benefits that may include medical, dental, vision, prescription coverage, flexible spending accounts, life and disability insurance, paid time off, education assistance, matching 401(k) contributions, paid parental leave, mental health support, and backup child or elder care. Benefit eligibility varies by employment status and other factors.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of retail, sales, or customer service experience.
At least 6 months of cash handling experience.
Ability to work a flexible schedule, including weekends.
Ability to lift up to 25 pounds and stand or move for extended periods.
Regular and consistent attendance.
Applicants must not require new employment authorization sponsorship or other immigration-related support from Capital One.

Nice To Haves

Associate’s degree.
2 or more years of retail or customer-facing experience.
Proficiency in G-Suite.
Strong written and oral communication skills.
Hospitality orientation, technology fluency, precision, adaptability, curiosity, and interest in helping customers use digital tools.

Responsibilities

Execute high-volume cash transactions, including deposits, withdrawals, and negotiable instrument processing, accurately.
Follow security, audit, BSA/AML, and federal regulatory standards to protect customer assets.
Educate clients on mobile banking, remote deposit capture, and contactless payments.
Listen to clients, identify personal or business goals, and connect them with appropriate digital tools or banking solutions.
Greet customers and provide welcoming, attentive service throughout the branch.
Support other branches within a 50-mile radius and occasionally assist locations elsewhere in the region.
Work a flexible schedule that may include weekends and adapt to business-driven schedule changes.
Attend all required training sessions, which may be scheduled differently from the primary shift.