Part Time Branch Ambassador - Olney Town Center

Capital One•Olney, MD

11d•Onsite

About The Position

Capital One is hiring a part-time Branch Ambassador for its Olney Town Center branch. The Branch Ambassador creates a welcoming, human-centered banking experience by combining attentive customer service with digital banking support. The role involves building relationships, identifying customer needs, and helping people use banking tools and solutions to pursue personal or business goals. The position handles high-volume cash transactions, including deposits, withdrawals, and negotiable instruments, while maintaining accuracy and following security, audit, BSA/AML, and federal regulatory requirements. Branch Ambassadors also educate customers about mobile banking, remote deposit capture, and contactless payments, and move throughout the branch to provide efficient, hospitable service. The role may require support at nearby branches within a 50-mile radius and occasional assistance at other locations in the broader region. The schedule is flexible and may include weekends; hours and days may change based on business needs. Required training may take place on a schedule different from the primary shift. The role requires lifting up to 25 pounds and standing or moving for extended periods. Salaries for part-time roles are prorated based on the agreed regular hours.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of retail, sales, or customer service experience.
At least 6 months of cash handling experience.
Ability to work a flexible schedule that may include weekends and changing hours or days.
Ability to attend required training, which may occur outside the primary shift schedule.
Ability to lift up to 25 pounds and move or stand for extended periods.
Regular and consistent attendance.
At least 1 year of experience.

Nice To Haves

Associate’s degree.
2 or more years of retail or customer-facing experience.
Proficiency in G-Suite.
Strong written and oral communication skills.

Responsibilities

Process high-volume cash transactions, including deposits, withdrawals, and negotiable instruments, accurately.
Follow security, audit, BSA/AML, and federal regulatory standards.
Teach customers to use mobile banking, remote deposit capture, and contactless payment tools.
Listen to customers, identify their personal or business needs, and connect them with relevant digital tools or banking solutions.
Welcome customers and provide attentive, community-focused service throughout the branch.
Support other branches as needed within a 50-mile radius and occasionally assist other locations in the broader region.
Attend all required training sessions.
Adapt to flexible schedules, including weekends and business-driven schedule changes.