Part Time Branch Ambassador - Civic Center

Capital One•Chalmette, LA

12d•Onsite

About The Position

Capital One is hiring a part-time Branch Ambassador to provide a human-centered, technology-enabled banking experience. The role combines hospitality, customer relationship-building, digital banking guidance, and accurate cash handling. Branch Ambassadors help clients use mobile banking, remote deposit capture, and contactless payments; identify customer needs and connect them with relevant digital tools or banking solutions; and maintain a welcoming, efficient branch environment. The position requires a compliance-first approach to high-volume cash transactions and adherence to security, audit, BSA/AML, and federal regulatory standards. The work takes place in a fluid environment, with duties shifting between cash handling, customer service, and digital demonstrations. The role may require support for other branches within a 50-mile radius, flexible scheduling including weekends, schedule adjustments, attendance at training sessions outside the primary shift, lifting up to 25 pounds, and standing or moving for extended periods. The listed full-time annual salary for Chalmette, Louisiana is $43,680; part-time salary is prorated according to the agreed regular hours. Capital One does not sponsor new applicants for employment authorization for this position.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of retail, sales, or customer service experience.
At least 6 months of cash handling experience.
Able to work a flexible schedule, including weekends, and adapt to business-driven schedule adjustments.
Able to attend required training sessions, including sessions scheduled outside the primary shift.
Able to lift up to 25 pounds and move or stand for extended periods.
Regular and consistent attendance.
A hospitality-oriented approach, tech fluency, precision, adaptability, and curiosity.

Nice To Haves

Associate’s degree.
At least 2 years of retail or customer-facing experience.
Proficiency in G-Suite.
Strong written and oral communication skills.

Responsibilities

Perform high-volume cash transactions, including deposits, withdrawals, and processing negotiable instruments accurately.
Follow security, audit, BSA/AML, and federal regulatory standards to protect customers' assets.
Teach clients to use mobile banking, remote deposit capture, and contactless payments.
Listen to customers, identify their personal or business goals, and connect them with appropriate digital tools or banking solutions.
Welcome and assist customers throughout the branch, balancing operational efficiency with attentive hospitality.
Support other branches as needed within a 50-mile radius, with occasional opportunities to assist other locations in the broader region.
Attend required training sessions, which may occur on a schedule different from the primary shift.
Maintain regular and consistent attendance.