Full Time Branch Ambassador - Civic Center

Capital One•Chalmette, LA

12d•Onsite

About The Position

Capital One is seeking a Branch Ambassador to create a welcoming, human-centered banking experience in a community hub where technology meets personal service. The role combines attentive hospitality, digital guidance, relationship-building, accurate cash handling, and a focus on helping customers identify and meet their financial goals. The Branch Ambassador educates clients on digital banking tools and banking solutions while maintaining the safety, accuracy, and regulatory integrity of branch operations. The position requires flexibility to support surrounding branches within a 50-mile radius and, occasionally, other locations in the broader region. The schedule is flexible and may include weekends; work hours and days may change based on business needs. Required training sessions may occur on a schedule that differs from the primary shift. The role involves lifting up to 25 pounds and standing or moving for extended periods, as well as regular and consistent attendance.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of retail, sales, or customer service experience.
At least 6 months of cash handling experience.
Ability to work a flexible schedule, including weekends, and adapt to business-driven schedule adjustments.
Ability to attend required training sessions, which may occur at different times from the primary shift.
Ability to lift up to 25 pounds and move or stand for extended periods.
Regular and consistent attendance.

Nice To Haves

Associate’s degree.
2 or more years of retail or customer-facing experience.
Proficiency in G-Suite.
Strong written and oral communication skills.

Responsibilities

Execute high-volume cash transactions, including deposits, withdrawals, and complex negotiable instrument processing, with accuracy.
Follow security, audit, BSA/AML, and federal regulatory standards to protect customer assets.
Teach clients to use mobile banking, remote deposit capture, contactless payments, and other digital tools.
Listen to customers to identify personal or business needs and connect them with appropriate digital tools or banking solutions.
Greet customers, provide attentive hospitality, and help ensure customers feel welcomed and supported.
Balance efficient service in a high-volume operation with a community-focused customer experience.
Support surrounding branches within a 50-mile radius as needed and occasionally assist other locations in the broader region.
Attend required training sessions and maintain regular, consistent attendance.