Full Time Branch Ambassador - Sulphur

Capital One•Sulphur, LA

7d•Onsite

About The Position

Capital One is hiring a Branch Ambassador to provide a welcoming, human-centered customer experience in a community banking hub. The role combines accurate cash handling and compliance with hospitality, relationship-building, and guidance on digital banking tools. The Branch Ambassador helps customers use mobile banking, remote deposit capture, and contactless payments, listens for their personal or business needs, and connects them with relevant digital tools or banking solutions. The position emphasizes customer impact and service rather than traditional sales quotas. The role requires supporting nearby branches within a 50-mile radius as needed, with occasional assistance at other locations in the broader region. The schedule is flexible and may include weekends; hours and days may change based on business needs. Attendance at required training sessions is mandatory, and training may occur at times different from the primary shift. The job involves lifting up to 25 pounds and standing or moving for extended periods. For work in Sulphur, Louisiana, the listed full-time annual salary is $43,680. Capital One provides a comprehensive benefits package, with eligibility varying according to employment and management status.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of retail, sales, or customer service experience.
At least 6 months of cash handling experience.
Ability to work a flexible schedule, including weekends, and adapt to business-driven schedule adjustments.
Ability to attend required training sessions, which may occur on a schedule different from the primary shift.
Ability to lift up to 25 pounds and stand or move for extended periods.
Regular and consistent attendance.

Nice To Haves

Associate’s degree.
2 or more years of retail or customer-facing experience.
Proficiency in G-Suite.
Strong written and oral communication skills.
Hospitality, technology fluency, precision, adaptability, and curiosity.

Responsibilities

Execute high-volume cash transactions, including deposits, withdrawals, and negotiable instrument processing, accurately.
Follow security, audit, BSA/AML, and federal regulatory standards to protect customer assets.
Educate customers on mobile banking, remote deposit capture, and contactless payments.
Listen to customers, identify personal or business goals, and connect them with appropriate digital tools or banking solutions.
Welcome and assist customers throughout the branch, balancing operational efficiency with attentive hospitality.
Support nearby branches within a 50-mile radius as needed and occasionally assist other locations in the broader region.
Attend required training sessions and maintain regular, consistent attendance.