Full Time Branch Ambassador - Civic Center

Capital One•Chalmette, LA

9d•Onsite

About The Position

Capital One’s Branch Ambassador provides a welcoming, human-centered banking experience in a community branch. The role combines attentive customer service, digital banking education, accurate cash handling, and helping customers identify banking tools and solutions suited to their needs. Branch Ambassadors support a fast-moving environment and may assist nearby branches within a 50-mile radius, with occasional support at other locations in the broader region. The position requires a compliance-first approach to customer transactions and branch security, including adherence to audit, BSA/AML, and federal regulatory standards. The schedule is flexible and may include weekends; hours and days can change, and required training may occur outside the primary shift. The role involves lifting up to 25 pounds and standing or moving for extended periods. The listed full-time annual salary for Chalmette, Louisiana is $43,680. Applicants may be asked to complete an assessment lasting about 35 minutes. Capital One does not sponsor new employment authorization or provide immigration-related support for this position.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of retail, sales, or customer service experience.
At least 6 months of cash handling experience.
Ability to work a flexible schedule, including weekends, and adapt to business-driven schedule changes.
Ability to lift up to 25 pounds and stand or move for extended periods.
Ability to attend required training sessions, including sessions scheduled differently from the primary shift.

Nice To Haves

Associate’s degree.
2 or more years of retail or customer-facing experience.
Proficiency in G-Suite.
Strong written and oral communication skills.

Responsibilities

Process high-volume cash transactions, including deposits, withdrawals, and negotiable instruments, accurately.
Follow security, audit, BSA/AML, and federal regulatory requirements to protect customer assets.
Educate customers about mobile banking, remote deposit capture, and contactless payments.
Listen to customers, identify personal or business needs, and connect them with relevant digital tools or banking solutions.
Greet customers and provide warm, attentive service throughout the branch space.
Support nearby branches within a 50-mile radius and, occasionally, other locations in the broader region.
Attend required training sessions, which may follow a schedule different from the primary shift.
Maintain regular and consistent attendance.