Part Time Branch Ambassador - Civic Center

Capital One•Chalmette, LA

10d•Onsite

About The Position

Capital One is hiring a part-time Branch Ambassador to provide a welcoming, human-centered banking experience in a community branch. The role combines customer hospitality, accurate cash handling, compliance, and support for customers using digital banking tools. Branch Ambassadors help customers with financial questions and goals, identify their needs, and connect them with appropriate banking solutions and digital tools. The position involves working in a fluid, high-volume environment and supporting other branches as needed within a 50-mile radius, with occasional assistance at locations elsewhere in the region. The role requires a flexible schedule, including weekends, and hours and days may change based on business needs. Required training may take place on a schedule different from the primary shift. Candidates must be able to lift up to 25 pounds and stand or move for extended periods, and must maintain regular, consistent attendance. Salary for part-time work is prorated based on the agreed regular hours. The listed full-time annual salary for Chalmette, Louisiana is $43,680.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of retail, sales, or customer service experience.
At least 6 months of cash handling experience.
Ability to work a flexible schedule, including weekends, and adapt to changing work hours and days.
Ability to lift up to 25 pounds and stand or move for extended periods.
Regular and consistent attendance.
Ability to attend all required training sessions.
Hospitality-oriented approach and ability to make customers feel welcome and heard.
Comfort with digital tools and ability to teach customers how to use them.
Attention to detail and ability to follow procedures accurately.

Nice To Haves

Associate’s degree.
At least 2 years of retail or customer-facing experience.
Proficiency in G-Suite.
Strong written and oral communication skills.

Responsibilities

Carry out high-volume cash transactions, including deposits, withdrawals, and processing negotiable instruments accurately.
Follow security, audit, BSA/AML, and federal regulatory requirements to protect customers’ assets.
Help customers use mobile banking, remote deposit capture, contactless payments, and other digital tools.
Listen to customers to identify personal or business needs and connect them with appropriate digital tools or banking solutions.
Welcome customers and provide attentive, community-focused service throughout the branch.
Support surrounding branches within a 50-mile radius as needed and occasionally assist other locations in the broader region.
Attend required training sessions, including sessions that may occur on a schedule different from the primary shift.
Adapt to flexible schedules, including weekends, and business-driven schedule adjustments.

Benefits

Medical, dental, vision, and prescription coverage beginning on Day 1, subject to eligibility.
Flexible Spending Accounts.
Life and disability insurance.
Paid time off.
Education assistance.
Matching 401(k) contribution up to 7.5%.
Paid parental leave.
Mental health support.
Back-up child or elder care.
Additional health, financial, and other well-being benefits.