Part Time Branch Ambassador - Brooklyn North

Capital One•Brooklyn, NY

18h•Onsite

About The Position

Capital One is hiring a part-time Branch Ambassador to provide a human-centered banking experience in its Brooklyn North branches. The role combines hospitality, relationship-building, accurate transaction processing, and guidance on digital banking tools. Branch Ambassadors help customers with financial goals and banking needs while creating a welcoming, community-focused environment. The position requires a compliance-first approach to high-volume cash transactions, including deposits, withdrawals, and negotiable instruments. Ambassadors educate customers on tools such as mobile banking, remote deposit capture, and contactless payments; listen for customer needs and connect them with relevant digital tools or banking solutions; and move throughout the branch to offer attentive service. The role involves supporting nearby branches within a 50-mile radius as needed, adapting to changing schedules, and attending required training, which may take place at different hours from the primary shift.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of retail, sales, or customer service experience.
At least 6 months of cash handling experience.
Ability to work a flexible schedule, including weekends, and adapt to business-driven schedule adjustments.
Ability to attend required training sessions, which may occur on a different schedule from the primary shift.
Ability to lift up to 25 pounds and move or stand for extended periods.
Strong hospitality and customer service orientation, tech fluency, attention to detail, adaptability, and curiosity.

Nice To Haves

Associate’s degree.
2 or more years of retail or customer-facing experience.
Proficiency in G-Suite.
Strong written and oral communication skills.

Responsibilities

Process high-volume cash transactions, including deposits, withdrawals, and negotiable instruments, accurately.
Follow security, audit, BSA/AML, and federal regulatory standards to protect customer assets.
Educate customers on mobile banking, remote deposit capture, contactless payments, and other digital tools.
Listen to customers, identify personal or business needs, and connect them with relevant digital tools or banking solutions.
Greet customers and provide welcoming, attentive service throughout the branch.
Support surrounding branches within a 50-mile radius and, occasionally, other locations in the broader region.
Work a flexible schedule that may include weekends and changing hours or days, and attend required training sessions.
Maintain regular and consistent attendance.