Part Time Branch Ambassador - Brooklyn South

Capital One • Brooklyn, NY

22h • Onsite

About The Position

Capital One is hiring a part-time Branch Ambassador to provide a welcoming, human-centered banking experience in its community hub. The role combines attentive customer service with digital banking guidance, accurate cash handling, and a commitment to security and compliance. Branch Ambassadors help customers navigate banking tools and identify solutions that support their personal or business goals, without the pressure of traditional sales quotas.

The position requires flexibility to support nearby branches within a 50-mile radius and, occasionally, other locations in the broader region. Schedules may include weekends, may change based on business needs, and may differ during required training. The role involves lifting up to 25 pounds and standing or moving for extended periods. The listed full-time annual salary range for Brooklyn, NY is $51,542–$54,600; part-time pay is prorated based on regularly scheduled hours.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 1 year of retail, sales, or customer service experience.
• At least 6 months of cash handling experience.
• Ability to work a flexible schedule, including weekends, and adapt to schedule changes.
• Ability to attend required training sessions, which may occur on a different schedule from the primary shift.
• Ability to lift up to 25 pounds and stand or move for extended periods.
• Regular and consistent attendance.
• Strong hospitality and customer service orientation, comfort with digital tools, attention to detail, adaptability, and curiosity.

Nice To Haves

• Associate’s degree.
• At least 2 years of retail or customer-facing experience.
• Proficiency in G-Suite.
• Strong written and oral communication skills.

Responsibilities

• Process high-volume cash transactions, including deposits, withdrawals, and negotiable instruments, accurately.
• Follow security, audit, BSA/AML, and federal regulatory requirements to protect customers’ assets.
• Educate customers on mobile banking, remote deposit capture, contactless payments, and other digital tools.
• Listen to customers, identify personal or business needs, and connect them with suitable digital tools or banking solutions.
• Welcome customers and provide attentive, hospitable service throughout the branch space.
• Support nearby branches within a 50-mile radius and occasionally assist other locations in the broader region.
• Attend required training sessions and maintain regular, consistent attendance.
• Adapt to flexible scheduling, including weekends and business-driven schedule adjustments.

Benefits

• Medical, dental, vision, and prescription coverage beginning on day one, subject to eligibility.
• Flexible Spending Accounts.
• Life and disability insurance.
• Paid Time Off.
• Education assistance.
• Matching 401(k) contribution up to 7.5%.
• Paid parental leave.
• Mental health support.
• Back-up child or elder care.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED