Part time Branch Ambassdor - Shirley
About The Position
Capital One is hiring a part-time Branch Ambassador for its Shirley branch. The Branch Ambassador provides a welcoming, human-centered customer experience in a community banking space, combining attentive service with digital banking guidance. The role involves handling cash and negotiable instruments accurately while adhering to security, audit, BSA/AML, and federal regulatory requirements; helping clients use mobile banking, remote deposit capture, and contactless payments; listening to customers to identify their personal or business needs; and guiding them toward appropriate digital tools or banking solutions. Ambassadors move throughout the branch to greet customers and balance efficient service with a community-focused approach. The position has a flexible schedule, including weekends, and may require support at other branches within a 50-mile radius or occasionally elsewhere in the region. Required training may take place on a schedule different from the primary shift. The position includes lifting up to 25 pounds and standing or moving for extended periods.
Requirements
- High school diploma, GED, or equivalent certification.
- At least 1 year of retail, sales, or customer service experience.
- At least 6 months of cash handling experience.
- Ability to work a flexible schedule, including weekends, and adapt to business-driven schedule changes.
- Ability to lift up to 25 pounds and move or stand for extended periods.
- Regular and consistent attendance.
Nice To Haves
- Associate’s degree.
- At least 2 years of retail or customer-facing experience.
- Proficiency in G-Suite.
- Strong written and oral communication skills.
Responsibilities
- Process high-volume cash transactions, including deposits, withdrawals, and negotiable instruments, accurately.
- Follow security, audit, BSA/AML, and federal regulatory standards.
- Teach clients to use mobile banking, remote deposit capture, and contactless payments.
- Listen to customers, identify personal or business needs, and connect them with suitable digital tools or banking solutions.
- Greet customers and provide attentive, welcoming service throughout the branch.
- Support other branches as needed within a 50-mile radius and occasionally assist other locations in the broader region.
- Attend required training sessions, which may be scheduled outside the primary shift.
Benefits
- Medical, dental, vision, and prescription coverage starting on day one.
- Flexible Spending Accounts.
- Life and disability insurance.
- Paid Time Off.
- Education Assistance.
- Matching 401(k) contribution up to 7.5%.
- Paid Parental Leave.
- Mental health support.
- Back-up child or elder care.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
