Part time Branch Ambassdor - Shirley

Capital One • Shirley, NY

11d • Onsite

About The Position

Capital One is hiring a part-time Branch Ambassador to deliver a welcoming, human-centered banking experience in a community branch. The role combines accurate cash handling and regulatory compliance with customer service, relationship-building, and guidance on digital banking tools. Branch Ambassadors help customers identify their needs and connect them with relevant banking solutions, while maintaining a safe, accurate, and hospitable branch environment.

The role requires schedule flexibility, including weekends and possible schedule changes, attendance at required training sessions, and travel to support nearby branches within a 50-mile radius. The position involves lifting up to 25 pounds and standing or moving for extended periods. Part-time salary is prorated from the listed full-time range for Shirley, New York: $51,542–$54,600 annually.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 1 year of retail, sales, or customer service experience.
• At least 6 months of cash handling experience.
• Hospitality-oriented customer service and relationship-building skills.
• Comfort with digital tools and an ability to teach customers how to use them.
• Attention to detail and ability to follow procedures accurately.
• Adaptability in a changing, customer-facing workspace.
• Ability to work a flexible schedule, including weekends, and attend required training sessions.
• Ability to lift up to 25 pounds and stand or move for extended periods.
• Regular and consistent attendance.

Nice To Haves

• Associate’s degree.
• At least 2 years of retail or customer-facing experience.
• Proficiency in G-Suite.
• Strong written and oral communication skills.

Responsibilities

• Process deposits, withdrawals, and complex negotiable instruments accurately.
• Follow security, audit, BSA/AML, and federal regulatory requirements to protect customer assets.
• Educate customers about mobile banking, remote deposit capture, contactless payments, and other digital tools.
• Listen to customers, identify personal or business goals, and connect them with relevant digital tools or banking solutions.
• Greet customers and provide attentive, welcoming service throughout the branch.
• Support nearby branches within a 50-mile radius and occasionally assist other locations in the broader region.
• Work a flexible schedule that may include weekends, schedule changes, and training sessions outside the primary shift.

Benefits

• Medical, dental, vision, and prescription coverage beginning on day one, subject to eligibility.
• Flexible Spending Accounts.
• Life and disability insurance.
• Paid time off.
• Education assistance.
• Matching 401(k) contribution up to 7.5%.
• Paid parental leave.
• Mental health support.
• Back-up child or elder care.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED