Box Office Manager | Full-Time | Donald L Tucker Civic Center

Oak View Group•Tallahassee, FL

16d•Onsite

About The Position

Oak View Group is hiring a Box Office Manager for the 12,000-seat, multipurpose Donald L. Tucker Civic Center on the Florida State University campus. The venue hosts FSU Men’s and Women’s Basketball, touring concerts, and other ticketed events. The manager directs daily box office operations and provides customer and guest service. The position pays an annual salary of $60,000–$68,000 and is full-time. The posting states that it will remain open until December 31, 2026. The role oversees ticketing, sales reporting, financial controls and reconciliation, event and promoter communications, contractual agreements, PCI compliance, and coordination with venue IT and university departments. It also involves recruiting, training, scheduling, and managing part-time box-office staff. The manager must be able to work flexible and extended hours, including nights, weekends, and holidays.

Requirements

Post-secondary diploma in business administration or a bachelor’s degree in a related field.
3–5 years of increasingly responsible box office or ticketing experience.
Ability to multitask, stay organized and detail-oriented, work independently, anticipate issues, and handle last-minute projects to meet deadlines.
Strong interpersonal skills and excellent verbal and written communication skills.
Ability to lead, interact positively with staff and fans, prioritize and organize, motivate staff, solve problems, delegate, follow up, and communicate orally and in writing.
Knowledge of computerized ticketing operations and software, guest services, phone etiquette, immediate and long-term decision-making, and cash management.
Ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours.

Nice To Haves

Experience at a sports facility, convention center, performing arts facility, or other multipurpose assembly facility.
Experience with Ticketmaster TM1, TM Host, and Microsoft Office Suite.

Responsibilities

Provide event information to promoters, facility personnel, and the ticketing company, including pricing and seating configurations.
Manage communication and reporting with event promoters, event staff, and building management.
Oversee daily, weekly, monthly, and yearly ticket sales and enter data for building management.
Reconcile ticket-sales issues with the Finance department, including shortages and overages.
Maintain internal controls for daily box office operations.
Collaborate with the university athletic department’s ticketing staff to support athletic events.
Organize box office financial information in coordination with the Finance department.
Manage box office contractual agreements.
Ensure the venue sends and receives mail and packages and makes daily cash deposits during business hours.
Develop and maintain box office policy and procedure documentation and training materials, including cash and credit-card handling procedures in accordance with Florida State University PCI compliance requirements.
Manage annual PCI audits, including gathering evidence and making security policy changes required to complete building compliance audits.
Recruit, hire, train, schedule, and manage part-time box-office staff, ensuring they can handle customer opportunities and explain policies.
Maintain and assist with venue IT operations in coordination with Florida State University.
Perform other duties as assigned.