Box Office Manager | Full-Time | The Paramount Baltimore

Oak View Group•Baltimore, MD

About The Position

Oak View Group is hiring a full-time Box Office Manager for The Paramount Baltimore. The manager controls ticket inventory, oversees order and payment processing, and manages the venue box office’s daily operations. Using Ticketmaster, this role builds event ticketing and financial reports, manages the department’s annual budget and forecasts staffing and other resource needs, and monitors expenditures. The manager selects, trains, motivates, schedules, develops, and evaluates box office personnel, while overseeing customer service for internal and external customers. The role manages ticket sales and inventory across channels, event setup, financial reconciliation, ticket revenue reporting, will call, event attendance tracking, and ticket-holder support. It also administers the venue ticketing system, coordinates event information with departments and clients, and works with sales, marketing, and promoters on discounts and promotions. The manager oversees box office operations before, during, and after events, maintains accurate records, and handles customer personal and financial information with confidentiality and integrity. The position pays an annual salary of $50,000. Full-time benefits include health, dental, and vision insurance; a 401(k) savings plan with matching; and paid time off, including vacation days, sick days, and 11 holidays. The posting states that the position will remain open until December 31, 2026.

Requirements

Bachelor’s degree from an accredited college or university, with major coursework in business management, sports management, business administration, or a related field.
3–5 years of increasingly responsible box office or ticketing experience.
Knowledge of operational characteristics, services, and activities of stadium, arena, public assembly facility, or convention center sales programs.
Knowledge of federal, state, and local regulations.
Proficiency in Microsoft Office and word processing, spreadsheets, databases, presentations, graphic design, PowerPoint, and Internet software.
Familiarity with Ticketmaster ticketing software.
Knowledge of terminology used in box office and sales settings.
Knowledge of budget preparation and control principles.
Ability to communicate clearly and concisely, orally and in writing.
Ability to perform basic arithmetic calculations manually or with a calculator.
Ability to work a flexible schedule, including early mornings, days, evenings, overnight hours, weekends, holidays, extended workdays, and extended runs of workdays.

Nice To Haves

Box office or ticketing experience at a sports facility, convention center, performing arts facility, or other multi-purpose public assembly facility.

Responsibilities

Build all events in the ticketing system, including seating manifests, price tables, holds and kills, discounts, and presales.
Oversee financial reconciliation, including daily and monthly reports and event settlements.
Manage ticket inventory and maintain accurate ticketing information across sales channels.
Administer the venue ticketing system and act as liaison among staff, promoters, presenters, and the facility.
Coordinate system upgrades, occasional new-software testing, routine maintenance, and troubleshooting.
Update and communicate box-office-related event information to departments and clients.
Investigate and resolve ticket-related issues, including customer mobile-ticketing issues.
Manage ticket-holder customer-service upgrades and priority point systems.
Collect ticket revenue, track accounts payable and receivable, and prepare sales reports and ticket-revenue updates, including parking revenue.
Ensure ticket orders, payments, account information, and records are processed accurately and efficiently.
Work with sales, marketing, and event promoters to set up ticket discounts and promotions.
Oversee will call for ticketed events and ensure compliance with relevant ticket laws.
Process approved charity ticket requests and document complimentary tickets issued.
Track attendance for events, including presales, walk-ups, promotions, and discounts.
Manage customer service for internal and external customers in accordance with Oak View Group principles and corporate initiatives.
Manage box office operations before, during, and after events, supporting efficient guest flow and resolving escalated concerns.
Oversee the creation and control of the Box Office department’s fiscal budget.
Develop and implement ticket sales programs.
Recruit, train, schedule, develop, and evaluate part-time box office team members.
Monitor staffing levels for efficient labor utilization and quality guest service during event operations.
Establish and maintain effective working relationships with internal and external customers.
Analyze challenges, identify alternatives, assess consequences, and implement recommendations supporting organizational objectives.
Comprehend and draw inferences from written sales materials.
Maintain accurate event documentation, archival records, and operational files in accordance with company standards.
Handle customer personal and financial information confidentially and with integrity.
Complete duties with a customer-service focus, teamwork, and dedication to Oak View Group principles.
Perform other assigned duties and projects.