Box Office Host

Flix Brewhouse•El Paso, TX

2h•$10 - $12•Onsite

About The Position

Box Office Hosts welcome cinema guests and maintain extensive knowledge of the show schedule, seating chart, sales, marketing efforts, loyalty program, and other operational programs. The role focuses on exceeding guest satisfaction through personal attention and ownership of excellent service. Hosts listen to guest concerns, respond with empathy, find solutions, and follow through. The position includes selling and ticketing shows, providing information about movies and menu items, assisting guests with their purchases and seating, and using cinema sales terminals and cash drawers accurately. Hosts also maintain a professional appearance, keep their workstations and designated cinema areas clean, and care for cinema equipment. The role requires standing and walking for long periods, speaking and hearing, and lifting or moving items. Working conditions may include exposure to heat or cold from mechanical equipment and moderate to loud noise. The posting asks team members to be ready to work some nights and weekends.

Requirements

Strong verbal communication skills and a warm, inviting personality.
Ability to multitask, be personable, and pay attention to detail.
Ability to take direction, develop, and work in a team environment.
Ability to work calmly and effectively under pressure.
Accountability, self-motivation, organization, and problem-solving skills.
Commitment to quality movie-going and brewpub service and menu knowledge.
Ability to speak and hear; close and distance vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to stand and walk for long periods.
Ability to reach, bend, stoop, frequently lift up to 35 pounds, and occasionally lift or move 50 pounds.
Availability for some nights and weekends.

Nice To Haves

Passion for movies and a positive attitude.

Responsibilities

Greet guests with a pleasant, upbeat attitude and thank guests as they leave.
Answer telephone calls politely and promptly.
Refer guest complaints and concerns to management urgently.
Sell tickets and maintain accurate ticketing and guest seating for shows.
Know the storylines of current and upcoming movies and the cinema’s marketing programs.
Know the cinema’s menu items and prices, inform guests of their buying choices, and use positive upselling and suggestive selling practices.
Receive money, provide correct change, use point-of-sale terminals for every sale, follow company procedures for sales terminals, and accurately control assigned cash drawers.
Assist guests to the fullest extent possible and take ownership of resolving guest problems.
Wear the company uniform and maintain a professional appearance.
Maintain a clean workstation, clean designated areas each shift, and clean other areas as directed by management.
Care for the cinema and its equipment.
Maintain knowledge of the show schedule, seating chart, sales, marketing efforts, loyalty program, and other operational programs.