Box Office Associate, Part Time

Marcus Corporation•Coralville, IA

About The Position

Under the direction of the theatre management team, the Box Office Associate provides support in the theatre and helps ensure a high level of guest satisfaction. Tasks are handled in a friendly, courteous, helpful, timely, and professional manner. The position reports to a member of the theatre management team or the General Manager, depending on the location. Associates must be able to perform the essential functions of the position with or without reasonable accommodation. Duties include serving guests, handling box office transactions and tickets, promoting sales and loyalty programs, enforcing theatre policies and age restrictions, operating assistive movie-going equipment, maintaining supplies, and assisting with other functions as instructed by theatre management. This list describes the principal and essential functions but is not exhaustive. The work is performed in a theatre environment, where noise is usually moderate to high and may occasionally be loud. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Marcus Theatres is an equal opportunity employer committed to a diverse workforce, an inclusive, people-first culture, and non-discrimination in hiring and employment practices in accordance with applicable laws.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks to meet changing industry demands.
Flexible and accessible work schedule, including late evenings, weekends, and holidays as dictated by business needs.
Ability to work in a high-volume, fast-paced team environment.
Passion for delivering hospitality and high-quality food and service.
Ability to follow company and local regulatory requirements for cleanliness, sanitation, and personal hygiene.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to occasionally lift or move up to 35 pounds.
No minimum education required.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank guests.
Ensure the security of box office cash and tickets.
Communicate and enforce theatre policies, including location-specific curfew policies.
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
Distribute assistive movie-going equipment and understand how to operate it.
Operate point-of-sale terminals, process transactions, and make accurate change.
Perform daily maintenance duties, including stocking supplies.
Provide friendly, helpful, and fast guest service.
Enforce movie ratings to prevent underage guests from accessing auditoriums showing adult content.
Answer guest questions and resolve concerns.
Uphold Marcus' standards and execute company-wide programs.
Assist with other functions as instructed by the General Manager or a member of the management team.