Supervisor, Box Office (Part-Time/Seasonal)

Monumental Sports & Entertainment • Fairfax, VA

1d

About The Position

The Supervisor, Box Office supervises Ticket Sellers and provides customer service to guests at EagleBank Arena (EBA). The role provides event knowledge, processes ticket transactions, and shares general building information for the current event season. It uses the Ticketmaster software system to sell tickets, process payments, and deliver mobile tickets, while also assisting customers with mobile ticket access and venue questions.

Requirements

• High school diploma or GED.
• Experience providing outstanding customer service.
• Cash-handling experience.
• Ability to work in a dynamic, fast-paced environment.
• Strong interpersonal, written, and verbal communication skills.
• Good problem-solving skills and ability to work as a team member.
• Must be at least 18 years of age.
• Flexibility to work evenings, weekends, and holidays as needed.

Nice To Haves

• Bilingual and multilingual applicants are strongly encouraged to apply.

Responsibilities

• Answer questions about ticketing for upcoming events.
• Use the Ticketmaster software system to sell tickets, process payments, and deliver mobile tickets.
• Provide technical support for mobile ticketing by guiding customers through accessing their tickets.
• Answer general venue questions, including questions about entrances, concessions, restrooms, and parking.
• Assist customers who need accessible seating by explaining seating options and how to navigate the venue.
• Supervise Ticket Sellers.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: High school or GED