Box Office Associate, Part Time

The Marcus Corporation•Coralville, IA

About The Position

The Box Office Associate provides theatre support under the direction of the theatre management team and helps ensure a high level of guest satisfaction. The role handles guest interactions in a friendly, courteous, helpful, timely, and professional manner. It reports to a member of the theatre management team or the General Manager; reporting may vary by location. The position involves completing guest transactions and loyalty transactions, securing box office cash and tickets, communicating and enforcing theatre policies, meeting sales expectations, operating point-of-sale terminals, and supporting guest needs. Associates also perform daily maintenance and stocking, distribute and explain assistive movie-going equipment, enforce movie ratings, respond to questions and concerns, and assist with other duties as directed by theatre management. Essential functions must be performed with or without reasonable accommodation. Work is performed in a theatre environment, with noise that is usually moderate to high and occasionally loud. The position requires a flexible schedule that may include late evenings, weekends, and holidays, according to business needs.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks as industry demands change.
Flexible and accessible work schedule, including late evenings, weekends, and holidays as business needs dictate.
Ability to work in a high-volume, fast-paced team environment.
Passion for delivering hospitality and high-quality food and service.
Ability to follow required cleanliness, sanitation, and personal hygiene practices.
Ability to perform essential functions with or without reasonable accommodation.
Frequently sit, talk and/or hear, and use hands to finger, handle, or touch objects, tools, or controls; stand and/or walk; occasionally lift and/or move up to 35 pounds; close vision and ability to adjust focus.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank them.
Ensure the security of box office cash and tickets.
Communicate and enforce theatre policies, including location-specific curfew policies.
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
Distribute assistive movie-going equipment and understand how to operate it.
Operate point-of-sale terminals, process transactions, and provide accurate change.
Perform daily maintenance duties, including stocking supplies.
Provide friendly, helpful, and fast guest service.
Enforce movie ratings to prevent underage guests from entering auditoriums with adult content.
Answer guest questions and resolve concerns.
Uphold Marcus' standards and execute company-wide programs.
Assist with other functions as instructed by the General Manager or a member of the management team.
Follow company and local regulatory cleanliness, sanitation, and personal hygiene practices.